Groundworks

We were very satisfied with the repair, I did ask if the cracks would close completely back to the original location and they stated that it may not close completely. When the project was completed the crack did close completely and the Installation Supervisor finished the project with a sealant along the crack to insure no external water leakage bewteen the bricks. The Shelby Township Inspector approvided the Pier Installation prior to allowing the trench along the front and left side to be filled in with the original soils that was removed. I was happy that the Inspector or third party approved the installation since I was not familiar with this type of home problem.

Thermal flooring was put down for 650 sq feet. The flooring looks great and I have had a lot of compliments on the flooring. Great basement flooring that is on small 1/2 inch pegs to prevent water vapor from causing mildew and odor issues. It was expensive, but hopefully long lasting. AJ was great. He was the lead on the crew and the only one (that spoke english).   AJ was professional and listened to my requests.  The flooring really does look nice!!!!!  Still waiting for the transition piece to be layed down between the room and bathroom. 

Foundation Systems of Michigan was very easy to work with.  Very knowledgeable.  Very professional.  They worked with my timelines (mine was a "rush" job due to my crawl space needing to have drain tile system / encapsulation / insulation installed as a result of the property inspection of the house I am selling.  They kept to the promised timeline, and did a great job.

Steven Ray was the company rep was very professional and handled everything in a vey  professional manner.  Everyone at the company answered all our questions without hesistation. The crew leader Paul and all of his crew did an excellent job and went above and beyond to help us get our problems solved with the utmost satisfaction, along with everyone at FMS. We had an existing sunroom that was collapsing and just could not seem to find anyone to fix it.  The sunroom company or the original bulider that did a bad job building it.  We were unable to use this room for the last 5 years and now because of FSM and there excellent work we now will be able to enjoy our room again.  The only problem that we had was with their financing, if you can get you own you would be better to do that.

We found FSM online and called for estimate,they came out as scheduled.steve went and took pictures of the craw space.he explained the procedures,got our loan approved and we waited to scheduled with the work crew . The work crew came as planned .they were very courteous and professional .they worked diligently until the job was done .anytime during the procedure I was asked if I had any questions for him to answer as to the job being done .after the job was done we went and looked over the job to make sure I was satisfied ,it was a job well done .My wife and I are very happy with the results

We had a musty wet crawl space.  We found FSM online and scheduled an appointment.  The sales rep came over and examined the crawl space.  He said that the job could be done and showed us before and after pictures of other similar sites.  He gave us a reasonable price and then offered some discounts.  We scheduled a date for the job.  Three guys came over and did the job as was promised.  The only complaint is the volume of the vent fan.  This fan pulls air from the main level into the crawl space to circulate the air. Be aware that there is a small fan noise that can be heard by those in the room.  We put a timer on it so that it ran when people were less likely to be there.

Surprised me at how excellent the job was done and so quickly.

came early, 8:30 am, 4 guys came  2 in basement 2 outside, cleaned area when done, aprox 4 hrs done, satisified with job

The experience was great and the crews were very professional.  The day FSM installed all the products was rainy and the installation crew wore protective booties to prevent tracking mud, dirt, and water onto my hardwood floors.  The guys even removed their work boots before entering my house.  The crew put up a plastic barrier in the finished half of my basement.  They also put down plastic barriers on my carpeted basement stairs and floors.  FSM asked me to turn off my HVAC unit, so the dusk would not get circulated around my house.  As expected FSM jack hammered my basement flooring removing only what was required to complete the installation of the water guard product.  It was noisy, but it was progress and I expected such noise given the nature of the job I requested and contracted.  The installation of the products took approximately 7 hours because they had to jack hammer approximately 44 sq ft of basement flooring, and navigate a crawl space opening that is only 3ft wide.  My actual crawl space is very tight and has about 3 feet of clearing and is filled with dirt.  FSM leveled it and installed the vapor lock elite on the floor and along the walls of the crawl space; they also installed the smart drain in the crawl space.  They were careful not to disrupt the functions of existing cables and plumbing in my crawl space.  They did cut a registry vent in my HVAC trunk allowing for airflow circulation.    FSM lined my basement walls with vapor lock elite and installed all the water guard, they installed the sump pump where I wanted it and they dug the drainage trench and installed the drain in my back yard in the rain.  The crew leader was great at communicating and answering all my questions and addressed my concerns.  The crew leader explained how my sump pump works and showed me how to check the alarms and check on the battery back up.  The very next day after the city inspector approved the installation of the products another crew came out to cement my floor and complete the job.  They were also very professional and wore booties or removed their shoes.  This crew shimmed my laundry tub ensuring proper water drainage.  They were very helpful and again addressed all my questions and even checked on pipe that was in my crawl space that I did not see until I looked into the encapsulated space.  The crews did replace and tightened all the clamps that I had for my water lines.  After the job was completed I noticed that two clamps were not replaced and I called an FSM service rep.  They came out and replaced the clamp because I was concerned with voiding the warranty and FSM understood and sent out a technician to address this issue.  I have nothing negative to say about the work FSM completed for me and actually very happy with the services performed at my residence.  I would absolutely recommend FSM to my friends and family and everyone that has seen the work completed is very impressed.  Thank you FSM and if you did attic spaces I would contract you for that.

My first phone conversation withFoundation Systems of Michigan seeking information was with a  friendly very helpful woman who answered all  of my questions and volunteered information I wasn't awhere of. She said a representative would make an appointment to evaluate the problem and provide a solution. The representative made and "kept" the appointment with me. He had a lot of knowledge about water and it's effects on basements.  He told me the solutions and showed me the actual products they use. I was so impressed with the products and information that I wanted him  to share his information with the entire complex. I was able to get the condo management company and the president of the board of directors to agree to meet with Jeff and hear the technology behind repairing leaky basements. Jeff made yet another visit to satisfy our curiosity. The  material, brochures and presentation were important in helping the three of us understand and commit to the repair. I was offered an appointment time and day that worked fine for me. The FSM crew arrived on the 14th of September and covered my floors, sealed off the area in the basement and went to work like bees tending a hive. They were polite, friendly and extremely professional. These were not your average contractors, they were trained professionals in the trade of basement waterproofing. The job was seamless from my first call to FSM to the last piece of protective plastic being rolled up. They arrived, did a very big job and disappeared without a disturbance.It was a bit magical. Everyone from FSM has been a total pleasure to work with including Maria and her follow up call to see how the job went. A big thank you to all of FSM for providing me the customer service we dream about. A big thank you to all for your professionalism and expertise in your work. I hope anyone with a basement water issue gets as lucky as I did and finds Foundation Systems of Michigan. Susan Chamberlin   i