Groundworks

Overall it went very well. The initial estimate took a little longer to get than expected due to high demand. The actual work occurred sooner than we expected. The advisor was professional and answered all my questions including multiple emails. They helped with competitive financing and the process was easy. The team leader during the install communicated well, answered my questions, and left the site as clean as possible. The inside waterproofing is a dusty process but they did everything they could to mitigate it. It all looks great but it is too early to rate the long term success.

This is the second job FSM has completed for me. Excellent work. Professionals throughout. Always a great experience and the work is top notch. I will be hiring them for more projects.

When the gentlemen arrived to perform the work, the first young man through the door unfortunately did not remove/cover his boots, so I had a couple of area rugs that were left with some sort of greasy dirt on them. The young man appologized profusely, but unfortunately, the damage had already been done. They came in and assessed the problem and got right to work.  I was told that it could be quite a mess/dust residue caused by the cutting of the concrete and that they would clean up as best they could.  The entire job took approximately an hour and fifteen minutes, and there was hardly any dust or residual mess when they left, other than than the rugs. I received a survey via email the next day asking for my input on how the work was completed, and if I was happy with the results.  My first instinct was to just give them complete 100's/A+'s for convenience sake, and also because I'm in the car business, and we live and die by our customer surveys, so I know what result a good or bad survey can do for a business.  I decided to take my time and answer the questions and fill out my remarks accordingly.  I mentioned my dismay about the rugs being ruined and I to my surprise, I received a phone call within an hour of filling out the survey, from a gentleman who was either the owner or general manager asking me to tell my side of the story. (I'm sorry I do not remember his name)  He was very understanding and reiterated his appologies and aksed if he could pay for new rugs.  I was shocked to say the least, but declined his offer, only because I knew I couldn't replace them with the exact color they are, and in my opinion, it would be a mute point and flat out wrong to take the money if I knew I really couldn't actually replace them.  He told me to think about it and if I changed my mind, or found rugs that would suffice, he would be more than happy to pay for them.  I left it alone.  The following week I received another call from a young lady at Foundation Sytems of Michigan letting me know that there was a check in the mail for me to either replace the rugs or use the money how I wanted.  Needless to say I was flabbergasted and a little embarrassed that I had even mentioned the rugs, but the more I have thought about it over the last week,  I'm extremely impressed with how much integrity this company and its owner has.  I just want to say "THANK YOU" from the bottom of my heart and I will recommend your company every chance I get, number one because of its integrity and number two because of the great final result of their workmanship.  With Kind Regards, Mary Anne Curcuru

unknown

They were pulling out all the posts at the same time without putting any support back in. I could have done the job myself with friends and had it done the way I wanted it. The posts were put in cockeyed. The product that they put in was good. The installation of the posts was what I was disappointed in. The final product was good.

unknown

My appointment was for  8:00 am Saturday Morning, and the technician called about an hour ahead of their arrival . They arrived at 8:10. pretty good . The crew leader gave me a walk through of what was going to be done and after that was done , they went straight to work .  A fast 5 1/2 hrs. later they were done, cleaned up and gone. Pretty impressive given the job they had to do.

unknown

FSM was very professional and courteous from appt set up to clean up. My sales rep, Ben, was very thorough in explaining what the issue was and how they could help me. The installers were here on time and ready to go at the time I was told. It was an all day job but when they left you couldn't even tell they were there..except for the remaining dust. Which they explained and I knew would occur. However, I was pleased to see that it wasn't as much as I anticipated it would be. My sales rep called that night to ensure that I was happy with the work and to see if I had any questions. Thanks for doing a great job and giving me piece of mind that I won't have anymore leaks. :)

FANTASTIC.!!!!!! The  company   arrived    right on  time , Brought   Three  men,   did   the  work,   cleaned  up  ALL THE MESS,  hauled   it  out  to  our    dumpster..          Did  a  large   job,  in   one  day,  and  did  it  right !!! Had  a  Leak  in  Floor   one   year   later,   they  came   out , added  another   drain  point    FREE NO  CHARGE.!!!