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- Commercial Work
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Corporate Account
This company is a corporate account and is not screened by HomeAdvisor.
Learn about our screening process88% Recommended
19 Years In Business
Company Details
Hours
- Mon: 7:00 AM - 11:00 PM
- Tue: 7:00 AM - 11:00 PM
- Wed: 7:00 AM - 11:00 PM
- Thu: 7:00 AM - 11:00 PM
- Fri: 7:00 AM - 11:00 PM
- Sat: 8:00 AM - 11:00 PM
- Sun: 10:00 AM - 11:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Foundation Repair
- Basement Waterproofing
- Crawl Space Repair
- Concrete Lifting
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 421-430 of 503 results
1.0
Karen A.
West Bloomfield, MI
7/25/2013
I had a thing with them, I don't think they tell the truth. Their promises are not kept and if you call with a complaint they call you a week later and say oh we meant to call you back. I would not recommend them again. They said with the disclaimer that can't always do that (the work they promised) and I said but the guy said we are going to be able to do it. They have a contract that said that they didn't do it, I gave it up, they said they would call me back, they never called me back. That is something that is not in the contract. I wouldn't use them again. I wouldn't recommend them to anybody. They didn't keep their promise, they were very expensive what I think they did, I wouldn't use them. I don't know what they did, it's all under ground. There is nothing to visualize they didn't lift the wall. They guaranteed it would be stable for twenty-five years. I'm not going to be here in twenty-five years. I don't know if they're going to be here in twenty-five years. Everything is under ground. They did what they said they did. All underground. I never talked to the guy. The salesman was nice, the people came, did what they did, there are some small stuff like ruined the tree and I wasn't really upset by that.
Response from Company:
Our records show that our Superintendent spoke with you twice regarding your dissatisfaction. First on the day of the installation, as well as on July 15. As was explained to you over the phone, our helical piers will achieve lift in MOST homes, but not in every case. Every home is different, and because of the technical nature of this type of procedure, we cannot guarantee lift. This is what is detailed on the contract. We make very reasonable efforts to be clear on what we can and cannot do, including underlining that part regarding lifting on our contract. In addition, we review the expectations of the job on our “What to Expect” document, prior to installing the job, and we have each customer initial that “Lifting of the wall or foundation is not guaranteed” and “Cracks may not close”, both of which you initialed. Despite these efforts to be clear as to the expectations, you obviously had a different expectation. While we understand your disappointment, we wish to be clear that our guarantee is that the foundation will be stabilized, and it was.
5.0
Constance C.
Southgate, MI
7/24/2013
We had our basement waterproofed by this company in 2008 and the basement has been dry ever since. It is an invasive and messy process but worth it in the long run
Response from Company:
It's great to hear that the work we performed in your basement 5 years ago is still keeping your basement dry. We offer the leading products in the industry to give our customers a lasting solution. And while the process of waterproofing a basement can be messy, most homeowners agree than in the long run it is worth that hassle to have the peace of mind a dry basement can give you. Thanks again for your feedback!
5.0
Erin G.
Midland, MI
7/22/2013
Everything went well and I was pleased with the work. My only complaint was the foam that was left behind in my stones and flowerbeds.
Response from Company:
Thanks for your feedback. It's great to hear the service went well and you are pleased with the end result. We apologize for any inconvenience with the foam left on your rocks.
4.0
Kathy W.
Detroit, MI
7/19/2013
It was okay. They were a little bit more expensive. I guess there's a part once they introduced you into a whole lot of different things and once you buy one thing, there's something else. But there has been no further leaking in the basement for the work that they did.
Response from Company:
Thanks for your feedback. It's great to hear that the work we performed in your basement went well, and that it is remaining dry. Thanks for choosing FSM.
5.0
Angela V.
West Bloomfield, MI
7/1/2013
They were good. I liked that they were upfront about the costs. They were real honest from the get go in comparison to another company that they came in really high too.
Response from Company:
It's great to hear you are satisfied with the Waterproofing work FSM completed at your home. One of things that sets us apart from other contractors is that we aim to deliver the least expensive solution for your home, and are very honest when assessing each home's situation. We will never sell you something that you don't need. Thanks for choosing FSM and putting you trust in our company. Remember that we stand behind all of our work and have a dedicated service department. Don't hesitate to call should you ever need anything or have any questions.
5.0
Laura T.
Harper Woods, MI
6/25/2013
The job started on time and was complete in 4 hours or so. There was no mess to clean up and the completed work looks great. Best of all the work is guaranteed! When the initial inspection happened, Randy arrived on time and was very informative and professional. He was even able to get our job squeezed in the schedule so that we wouldn't have to wait 3 weeks (this is based on the severity of your problem). I'm very pleased with the service I have received from them. I would highly recommend them and I would also use them again (but I hope I won't have to).
Response from Company:
Thanks so much for your feedback....glad Randy was able to meet your expectations and you were pleased with the inspection/scheduling process. Our crew is made up of foundation experts, and we strive for a level of customer service that is hard to find in our industry. Thanks for choosing FSM!
5.0
Marcia R.
Waterford, MI
6/1/2013
They arrived on time. Were courtious, polite, and efficient. The crew of three cleaned the crawl space plugged a hole in the wall, Insulated and covered the entire space. Not smelling that musty odor. Feel extremely relieved to have the back up systems on the triple safe sump pump. They showed me the work in process and I was completely satisfied. My previous sump pump had broken in April and flooded the crawl and lower level. I am very happy to have this system in place. It was a little pricy, but the peace is worth it as my lower level is my main family room. Totally delighted with the service.
Response from Company:
We are glad to hear that our products and crew were able to give you that peace of mind that your crawl space is now dry and will remain that way. "Delighting" our customers is always our goal! Thanks for choosing FSM, we appreciate your trust.
5.0
Arie G.
Bloomfield Hills, MI
5/31/2013
Team arrived right on time and quickly explained the details of what they would be doing and asked if I had any questions. Encapsulation was done very thoroughly and looked like the pictures they showed me of representative work they have done in the past. During the quote process Dale did not blink an eye crawling into the crawlspace and showing pictures of what was going on and what they would do. Job site was very clean when they were done and the crew was very courteous. Positive experience. I recommend. Dale and Salvador's crew did a great job. Thanks.
Response from Company:
Thanks for choosing FSM to perform work in your crawl space. We appreciate your business and your trust. It's great to hear our inspector and crew met your expectations.
5.0
William C.
Farmington, MI
5/30/2013
Excellent
Response from Company:
Thanks for choosing FSM to perform work on your basement. We appreicate your business and your feedback. It's great to hear everything went well.
5.0
Matt L.
Macomb, MI
5/21/2013
It went great! They were on time and got right to work. Their Poly level system was injected under the walk thru small holes that were drilled. The walkway was raised up and now slopes away from the porch. And you can barely see the holes they drilled and re-patched. It looks great! Plus it came with a 5 year warranty...which is great!
Response from Company:
Thanks for choosing FSM to complete the work on your home. We appreciate your feedback.
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