- Residential Work
- Commercial Work
- Small Jobs Welcome
Corporate Account
This company is a corporate account and is not screened by HomeAdvisor.
Learn about our screening process88% Recommended
19 Years In Business
Company Details
Hours
- Mon: 7:00 AM - 11:00 PM
- Tue: 7:00 AM - 11:00 PM
- Wed: 7:00 AM - 11:00 PM
- Thu: 7:00 AM - 11:00 PM
- Fri: 7:00 AM - 11:00 PM
- Sat: 8:00 AM - 11:00 PM
- Sun: 10:00 AM - 11:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Foundation Repair
- Basement Waterproofing
- Crawl Space Repair
- Concrete Lifting
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 321-330 of 503 results
4.0
Kevin C.
Troy, MI
4/30/2015
unknown
Response from Company:
Thanks for your feedback and for choosing FSM.
5.0
Christine G.
Dearborn Heights, MI
4/24/2015
unknown
Response from Company:
Thanks for your feedback and for allowing FSM to solve your foundation problems. We pride ourselves on our level of customer service and aim to provide exceptional service to every customer.
5.0
David J.
South Lyon, MI
4/16/2015
unknown
Response from Company:
Thanks for your review on the work we completed, we appreciate the 'A' grade and are pleased you are satisfied with our waterproofing services.
5.0
Jeffrey H.
Birmingham, MI
4/16/2015
unknown
Response from Company:
Thanks so much for your feedback. We strive for EXCEPTIONAL service with every customer. It's great to hear we met your expectations.
5.0
Marianne W.
Saginaw, MI
4/10/2015
unknown
Response from Company:
Our waterproofing system is simply the best when it comes to protecting your basement. We appreciate your feedback and are pleased to hear your basement remains "bone dry" after several months and the spring thaw.
5.0
Renee R.
Dearborn, MI
4/2/2015
unknown
Response from Company:
Great to hear you had a positive experience with Foundation Systems of Michigan. We pride ourselves on our level of customer service and are pleased we met all of your expectations.
2.0
Cindy V.
Troy, MI
4/1/2015
Project was started 12/13/13, when it was bitter cold outside. I questioned the office staff and the guys that showed up to do the job and they said no problem with the cold.  After several hours and running out of filler the guys said they couldn't continue, it was too cold. "Could not lift portion of contract due to weather".  We were told they used the whole quoted alotment of filler stated on the quote.  We were told they would reschedule first thing in the spring to complete the job.  In late December I noticed several new cracks that resulted  from not completing the job. These cracks were in sections that did not need to be lifted, nor did they have any cracks in them until the sections next to them were lifted.  My husband emailed and called the FSM several times starting in late Dec and Jnauary.  He called the salesman, the service rep AND the manager of the above. Never received a repsonse from anyone. Completion of job was then scheduled for April11, 2014 by office staff, who said they knew nothing of our emails and phone calls. When the crew came out we were told that we would need to pay more money ($800) to complete the job as they used their alotment of filler in Dec. Since we were surpirsed and highly upset about this news a manager was sent out and we were told the same thing.  The question I never got answered was from him was " if a customer is given a quote, how does a company come back and charge more for a job they bid on?"  They are the experts and thus their staff should be able to quote a job accurately.  If in doubt quote high and then tell the customer they get a refund to their agreed upon quote. To say they had no idea how deep they had to fill would lead me to believe they shouldn't be in business. And to quote a bid so low and then ask for 50% more in funds is criminal. I wouldn not recommend them to anyone and feel their customer service all around was lacking greatly. They do claim " that additon cracsk may occur during the repair/lifting process".  But we were led to belive by our salesman that would be in the areas that were already damaged and in need of repair, not sections of cement in perfect condition, needing no repair.
Response from Company:
We are sorry to hear of your experience. A member of our management team will be in contact with you to further discuss your concerns.
5.0
Susan R.
Oakland, MI
2/26/2015
unknown
Response from Company:
Thanks you so much for your review. We believe an educated customer is our best customer, and always keep the homeowner informed during the repair process. Glad to see you had a great experience and would recommend us in the future. Thanks for choosing FSM, we appreciate your business.
5.0
Monica R.
Ypsilanti, MI
2/12/2015
unknown
Response from Company:
Thanks for choosing FSM. Glad to see we met your expectations.
5.0
Gwen K.
Canton, MI
1/24/2015
Prompt, professional and efficient service. Would highly recommend this company.
Response from Company:
Great to hear FSM met your expectations. We strive for the highest level of customer satisfaction....from our confirmation calls, to our crew arriving on time, to our follow-up after the job. We appreciate you choosing FSM.
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