Groundworks

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The leveling process was fantastic.  The sales persons spent an hour using a laser level to determine the exact cause of the seepage of my concrete slab.     A previous contractor in 2013 mudjacked the kitchen floor and occluded the heating and cooling ductwork in the floor.   CLI explained why they happen and what steps can be taken to resolve.  This involved opening a wall, removing 2x4's and drywall, opening the concrete floor (after it was leveled) and replacing all the ductwork that was damaged / occluded by the other contractor.     The concrete leveling went flawlessly.   A different crew arrived to open a wall.  Another crew arrived to bust open the concrete.  However, the foreman looked over the job and expressed concern that this was beyond his ability to complete.  He didn't have the experience (he stated this) to accomplish this task.  Kudos, to this guy and FSM, Inc. for recognizing the job was bigger that previously thought.     The timeline for the job was doubled at this point.  FSM then sent out another HVAC contractor to quote the job.  The following week, a FSM crew arrived and opened up the floor with a jack hammer.   The HVAC contractors arrived, removed all the occluded ductwork and replaced it with brand new duct work.   The work was of high quality and completely up to code.   FSM then returned to poor cement over the new ductwork.   This part of the job was extremely difficult as the crew had to get the cement level enough so I can replace porcelien tile.  As luck would have it the new cement didn't entirely level to the existing slab which required compensatory steps when replacing the tile. I do not fault FSM for this. It was a extremely difficult job and I have no doubt the crew did the best they could under the circumstances.   I would highly recommend FSM.  Because they had to sub-contract the HVAC work.  It's entirely likely they lost money or broke even on my job.  However, they quoted me a job and a price.   They delivered what they promised to deliver and the price they promised to deliver it.  Many contractors might not stand behind a quote.  FSM did stand behind it, and I was in constant communication with a manager throughout the process once, they realized they needed a certified HVAC guy to do the job.

Excellent. highly recommended. Salesperson was not pushy and was very thorough in his explanation of the work they would provide. Crew was punctual and polite. Cleaned up and finished the work in the estimated time.  Very pleased with the results.

The were exceptional. They worked as a team and answered all the questions I had, the only issues I had was they do let you know ahead of time they do not clean up after the installation, so I am needing to pay a group of kids at my church to clean up the dust and dirt they left behind from the project. I am also waiting to schedule them for some drywall patchwork.

I had FSM out a couple of years ago to waterproof my basement.  I consistently had water seeping in through my walls and really couldn't utilize the space because I never trusted it to stay dry.  They have a very involved process where they dig up everything about a foot from the walls on the inside of the house, put down some plastic track stuff, drill holes in the wall for drainage, seal it all back up and route it all to a (in my case new) sump.  When we had the major flooding last summer everyone on my street was flooded.  They lost everything in their basements.  Mine was completely dry.  It has been worth every penny I spent with FSM.  They were just out today for the yearly maintenance to make sure everything looks good.  I made a great decision to go with them for waterproofing.

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