Basement Waterproofing Specialists

Problem was water penetrating the basement. Demonstrated competence when evaluating the problem, provided a competitive quote and performed work as quoted on-time without any attempts at up-selling.

We had a slight mild problem in our basement, using undersized dehumidifiers and even some mold in our first floor bedroom and bathroom. Our sump pump was in an open pit in our unfinished basement. We were told the problem was minor. They supplied whole basement dehumidifier that is the size of half a chest freezer. They also sunk the sump pump and sealed it. They then set up an ozone mold remover device while we were out of the house. It kills the mold spores and leaves a whiteish residue where the mold once was. They were easy to work with and the best part of our experience was when we had an issue with the dehumidifier and called them. They came right out and fixed it. These guys are the real deal! I highly recommend them!

this company,s right hand doesn't know what theleft hand is doing

Horrible! First, the foreman called when the workers were already supposed to have arrived and said that they were running late because something happened to their vehicle. They arrived two hours after the end of the scheduled arrival window. When they arrived, I asked the foreman why they were late and his story was completely contrary to the broke-down vehicle reason he had claimed previously. They sealed sheets of plastic to our walls with industrial staples instead of tape, leaving holes in our walls. And their seal job was shoddy; so much so that for days after the job, LEAD PAINT dust kept settling on our furniture on the floor above where they did the work. A little bit of debris would've been understandable, but it was a lot of dust, and for a whole week after they had done the work. One of the three guys continually used our upstairs bathroom, at one time he was in there for almost 30 minutes. When the workers were finally done and about to leave, I noticed that they hadn't done a large portion of what they were contracted to do (remove ceiling tiles and insulation in one room and treat the wooden joists and ceiling). For some illogical reason, they only did a random third of this room. When I asked why he didn't do the whole thing, the foreman said, ‚ÂœI thought that was all I was supposed to do. I spoke to the person who sold me the service as well as a service manager, and another date was arranged to have the job completed (another day that I had to take off of work to now closely supervise and make sure the job got done). Instead of arriving several hours late like the last crew (or within the scheduled arrival window like a normal person), the second technician arrived 3 hours before the scheduled arrival window. I told him he'd have to wait until I got home. After driving more than 2 hours from the company's headquarters in Pennsylvania, the guy did not bring a crucial piece of equipment that he needed to do the service that I had paid for a HEPA vacuum and scrub brush attachment. Even though this equipment was clearly stated in my contract as part of what I was paying for, the technician and the service manager (Justin) both tried to convince me that they don't need this piece of equipment to do the job of removing mold from the wooden joists. After much deliberation (and actual huffing and puffing from the technician), they sent the technician to Home Depot to buy the necessary equipment. This time, I hovered over the technician the entire time and had to continually point out spots that he obviously missed. The final mold treatment that they do leaves a white splotchy look on the joists, so it's easy to tell what has been done and what hasn't. This technician (like the first foreman and technicians) tried to get over on me by not doing about 16 ft. of the ceiling and was preparing to leave. When I asked why he hadn't done it, he told me that the sprayer for the solution had stopped working. So because his equipm

I would have given 5s across but there were a couple of small items. They were rectified. The best way you can tell about a company is how they handle issues. I have to say that they absolutely handled the situations perfectly. I am very happy to recommend them.

Did everything as promised. I now have a peace of mind about the state of my basement.

The workers aren't as knowledgeable about the work as the sales reps. They did make the corrections I requested though...

excellent responsiveness, took care of my leak quickly, their team was respectful, courteous, professional, and hard working.

very good at keeping me informed at every step