Basement Waterproofing Specialists

It started off on the first estimate. They did the **well the job is $7500 but if I take this discount and this one $6300** Then he saw I was not moved, came down more. But I did like the detail of the work he was going to do. So fast-forward they sent someone else out, and they were able to match a competitor (after downplaying the competitions professionalism) but ultimately I felt like they were going to do the right job. I wanted to learn about the process, and they were ok with me asking a lot of questions on the day of. Fast-forward to some other stuff I asked them where the peepholes were because they skipped that step. Well the foreman was apparently confused and was not planning on doing it. He thought it was a foundation wall. And apparently did not read the instructions that were given. But ok, he got it done. The finished up and I signed off. But after further inspection I noticed they did not seal off the sump cap and pipe for radon. Well good thing I am somewhat knowledgeable. The gentlemen Scott tried to play it off like it was no big deal that they almost did not form the weep holes. But I was concerned with the work. So he sent someone to properly seal for radon and said he can send someone to show me how they did the weep holes. Well I waited today 12-2pm. No one showed or called. I called at 210 pm and waited almost 10 min. She said she would call me when she heard back. Well 240 they called back saying could be another he or two. I was angry as I waited and lost time at work, and they did not have the courtesy to reach out now the rest of my day was wasted. I called and spoke to Scott who apologized and made excuses. I said I understand things happen but I do not understand why no one bothered to reach out to me. Well I guess he did not like that I dared her, because he seemingly got angry as he explained how his man is working hard and did not eat lunch or anything and has not come up to call. Again I explained I get it but my time is as valuable as his and I lost hours at work waiting and that is not right. Overall, my experience was poor. They claim to be a family run business and that is important to me but it feels like they are too big and too many things fell through the cracks. When they came out to sell me on using them, he kept saying we are top rated on home advisor and on search engines, etc... but not so sure that is true. Or maybe it is because they offer money to give reviews. Either way, I was disappointed with the customer service.

BWS put in a french drain and we are so far very happy with their work and the outcome. Inspector Lloyd was very helpful and responsive and foreman Earl went above and beyond to make sure we were happy and were getting the result we were hoping for. Even after the project was completed, both Lloyd and Earl were very responsive, answering questions and following up. The only hesitation we had was the price, but we felt we d rather go with an established company that is accountable for their work than a private contractor who may be cheaper but unresponsive.

The customer service of the office staff is amazing. Scott went above and beyond to ensure that my drainage system was efficient and effective. I am now very pleased and the quality of the work is top notch.

Mac was great coming out and evaluating our basement problem. He offered multiple options for remediation, including pros and cons of each, including costs. Once a plan was agreed upon, the date was quickly scheduled and the crew came out and competed the work quickly, efficiently and carefully! Would recommend highly!

Unfortunately, I had to lower my rating because water penetrated the basement floor like before. Now, I fear that will be potential flooding in the basement again.

We were very happy with customer service. They completed the project in one day. They began the project within a week of getting the estimate. They were dry professional and left the area very clean. We highly recommend this company.

They did a great job, prompt, clean, cost effective and I would highly recommend them.

Customer service interaction not so great. The project went well and the basement is now clear of mold and is dry and cool. They advised me of a great dehumidifier which works well to keep the area very dry.

The work was completed in a timely manner, The crews never seemed to stop. This is a crawl space and of course I can't see much of what they did, The forman explained every thing as they went along. I was impressed with the clean up. It was a very dirty job but they did there best to leave everything as they found it. I would certainly recommend them.