Basement Waterproofing Specialists

7 guys showed up at my home. All professional and friendly. They completed the job without any issues, and left my basement cleaner than they found it. Very happy with the results

The crew was late every day. My house was a dusty, dirty mess during and after the work. I had to hire professional cleaners to come and clean the basement. It took 5-6 calls to Mike for the final 2 items on my contract to be completed. I believe the job was $5K overpriced as other bids came in at $15K. The job took to 4 days.

A nightmare from the start! Had mold growing on our basement wall. Called and arranged for an expert to come out. The guy comes out, quotes around $3K. It’s black mold, incredibly dangerous etc. We decide this is ok. We sign a contract and prepare for the work to be done. Prior to the work starting we look closely at the contract and realized only half the area was priced to be done. We call and they send the original guy’s boss out who does the measurements and suddenly the price is now over $7009!!! We get a half hearted apology and told the original “expert” will be operating a booth in a shopping center going forward. The work is done while we are at work. The guy who does the work calls me when he’s done and in broken English starts demanding payment over the phone. I get in to an argument with him and explain I’m a) Not paying for work I’ve not seen and b) I’m not giving my credit card number over the phone to a tradesman who I’ve never met. The office then call and I say I want to check the work has been done before paying. I get home and the drain and dehumidifier have been installed as arranged. The drywall was all missing from the wall and there was no moisture barrier installed to stop further issues. We call them and tell them this and they say it wasn’t in our contract. Now the contract was handwritten and illegible in parts and we’d taken the boss’ word on what was to be done. We have a private contractor come out and replace the drywall as apparently this wasn’t included in the job either. Then it rains again, water seeping through our wall and on to the floor. We call and Justin (at head office who is helpful) troubleshoots over the phone. We reach the conclusion that they need to send someone out. The guy comes out (very nice) and increases the barrier over the French drain so the height is raised where the floor and wall meet to stop the floor getting wet. He then says we need to install a moisture barrier on the wall and fix the leaking window frame that appears to be causing the moisture to come in. To do this, which is what we originally hired them to fix in the first first place, all the newly installed drywall had to be ripped out again. So they say that Basement Waterproofing DOES NOT fix leaking window frames, which is causing the issue, nor do they install a water barrier but they are basement waterproofers??? After we kicked up a fuss they comped us only $100 for the drywall replacement. They managed to mail the check to the wrong address with my name spelled wrong, re cut the check and mailed it to the correct address but still in the wrong name. We were very disappointed as we thought we were getting our basement waterproofed, at a steep price, to resolve and prevent the mold issue from returning, but we ended up having to hire another contractor and spend thousands more to come and fix their job.

Efficient, courteous, professional and took care of our water problem in 2 days. They made a very overwhelming problem look easy to fix

I couldn't be happier with the job that Basement Waterproofing Specialists did for me. After 40 years in a house that had some basement flooding, it all went away. The installation of the French drain was complicated due to a model railroad erected over the wall that needed to be done. There was absolutely NO damage to the railroad and through their use of barriers, there was a minimal amount of dust left to be cleaned. I highly recommend this company if you need help with a wet basement.

The young men were very courteous and efficient. They removed items from the cabinet and cleaned treated them for mold. Very happy with the services.

Crew was on time and professional. Completed the job on schedule and left a clean basement. Very courteous.

Did a quality job

Great company. Excellent work. Cleaned up after project. Mindful of not getting my house dirty when walking through to do part of the job on the outside. Best price and did more than other companies I got quotes from. They had to put a sump pump in my basement, caulk around the porch and put in a footer. They always called prior to coming and when they were running late. Worked steadily, with only break for lunch, then continued to work. I was not sold anything I didn't need, as they gave me three options for waterproofing, but suggested working in the basement first. They stand by their work. They took a their time and explained each step of their system and how to operate the pump. I highly recommend this company.