Basement Waterproofing Specialists

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17 Years In Business

Company Details

  • Verified Licenses

Contact

127 2nd Avenue
Collegeville, PA 19426
http://www.basementwaterproofingspecialists.com

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: 9:00 AM - 5:00 PM
  • Sun: 11:00 AM - 5:00 PM
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Basement, Crawlspace & Exterior Waterproofing
  • Structural Foundation Repair & Installation
  • Crawlspace Encapsulation & Mold Remediation
  • Exterior Drainage & Storm Water Management
  • Basement Egress - Window & Walkout
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
  • Free Offer

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Ratings

4.3
442 Verified Reviews
  • 5
    316
  • 4
    64
  • 3
    23
  • 2
    13
  • 1
    26
Showing 101-110 of 442 results
3.0 Michele M. Aston, PA
8/21/2020

Nothing good to say. Just like any sales pitch, it was way more positive than the resulting customer service, and they are way overpriced.

5.0 Donna A. Mantua, NJ
8/19/2020

They arrived on time and did exactly what they said they were going to do they cleaned up when they were finish and throughout the day they kept me informed of what they were doing

Response from Company:

Thank you Donna for taking time out of your busy day to write a great review, we appreciate any and all feed back from our customers.

5.0 John R. Plainfield, NJ
8/10/2020

Great job. Highly recommended.

Response from Company:

John we appreciate you taking time out of your day to give our company a good review.

4.0 Alex G. Milford, PA
8/8/2020

Everyone was very nice and professional, and finished the project on schedule without being too disruptive.

Response from Company:

Alex our company strives to satisfy all our customers and treat them as if they were family. Thank you for your review.

0.50 Anthony H. Norristown, PA
8/7/2020

Do not believe in their lifetime guarantee. The salesman sold us a dream and it is now a nightmare. The salesman guaranteed us that we would never get any water in our basement if we had their system installed and sold us on this fact. After paying $8000 for a French drain, window well drains, and a sump pump system, we still get water in our basement. When we called to explain this, they had us test the sump pump and when we told them it was working, they said it was not their equipment that malfunctioned and thus not their fault. The agent we spoke to was rude and threatened to hang up on me. Her only response to my questions as they do not cover anything out of their control. She kept referencing the warranty which I requested and was never given (I even refused to check the box saying it was given to me and made note of this in the additional comments section on the survey we were given the day of installation). Long story short, I would never recommend this company. How they are still in business baffles me. My customer experience was extremely poor and if I could give them zero stars I would.

Response from Company:

Anthony, We believe in the work that we produce as a company and stand behind it, that is why we offer a warranty for the lifetime of a structure. We would like to clarify our service manager spoke to you and a technician did come out to evaluate the issues you were having. The technician water tested the walls and discovered the water was coming through the mortar joints along the wall, which does not pertain to the French drain system or the window well taps we installed. As a gesture of good faith, at no cost to you we installed FRP boarding on the wall where the mortar joints are cracked causing water to leak in when it rains. A tropical storm is unforeseen circumstances out of our control, which is stated on our contract Our employees treat all our customers with respect and expect the same in return. When you spoke with our representative, she stated **could you please stop yelling at her or she would have to end the call**. Which we record all our calls for quality purposes and training. We aim to treat each job and home as if that customer was a part of our own family.

5.0 Sandra C. Mantua, NJ
8/6/2020

The team came in and fixed the foundation very quickly.It looks like a new house.Everything was cleaned up when they left. Very nice crew too. Sandra C.

Response from Company:

Thank you Sandra for writing a great review regarding our company, we give 100% to make our customers happy and feel like family.

4.5 John M. Dagsboro, DE
7/31/2020

Timely, responsive service.

Response from Company:

John thank you for taking time out of your busy day to review our company it is appreciated.

5.0 Ed K. Harrisburg, PA
7/30/2020

Josh and the crew are part of a great organization

Response from Company:

We appreciate your review Ed and we treat you as if you part of the family. Thank you for taking the time to share your experience with us and for the kind words.

0.50 Patrick O. Jersey City, NJ
7/24/2020

We paid this company over $9,000 for a full waterproof basement. First rain, our basement was a lake. They sent someone out the next day to tell us our problem is an issue that their **full basement** system does not cover. Now, we had a contractor come out the same day and said we wasted our money on the system. They never did more than just look around the basement and ensured us this $9,000 system was our answer and now it is useless. Part of their contract was **to wire brush all surfaces** and they did not even touch one surface.

5.0 Kesha B. Washington, NJ
7/20/2020

They do amazing job.

Response from Company:

Kesha, we are happy to hear your wonderful comment and thank you for the great review.

Photos

5
Roughcasting
8
Awards
28
Waterproofing
5
Molly
2
Inspectors on the Job
7
Waterproofing a Basement
6
Media
2
Basement Waterproofing Specialists Systems
4
Proper Containment
2
Mold Remediation
Structural Repair
Before and After Stone Work

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