Basement Waterproofing Specialists

Great job, Looks great.

A French drain & sump pump were installed. The installation team great pains to seal off the work area with plastic sheets. When the team left my basement was cleaner than it was before they started.

A French drain & sump pump were installed. The installation team great pains to seal off the work area with plastic sheets. When the team left my basement was cleaner than it was before they started.

Serviceable but messy work done by Basement Waterproofing. Gave them the benefit of the doubt but result was not what we expected. I had a drain pipe and a backyard patio installed on Monday by Basement Waterproofing that does not meet the standards that they advertised. I found them on HomeAdvisor. They were listed as 5 stars and whatnot. When I talked to the salesperson, they insisted the company was professional, above grade and the best ;. Nope. He insisted that the job would take 3 days to a week to finish. Which is standard for a job this size. The job was finished fast. Rushed and finished one day. However the quality is shoddy and sloppy. There is no pride in their work and it shows. Its rushed and completely below grade. They showed up and the foreman did not even sit down and go over the plan for the day. Just started working. I literally had to track him down (Tom). And he had to make a run to Home Depot to get pipes for the job (unprepared). He was nice and courteous, but pleasantries aside, Id rather have an angry foreman that knows what they are doing, does things the correct way and has pride for their work. * Our contract stated a broom finish. It does not have a broom finish. Concrete surface is inconsistent. * There is no edging on the sides or contraction joints (lines that separate sections of the concrete). * The concrete areas around the drain are not neat. The bare minimum was done according to contract and it shows that the company is only interested in making money, maximizing profits and not retaining customers. Drainage system works so far. ...But its ugly... There has not been a major rainstorm to really test it. Will update review if it shows that it does not work. Their customer service is abhorrent. I called the office 3 times. Left a message and emailed with no reply from the main office. Just did the job and bolted outta town. Ghosted. No inspection of their own work so that they meet their standards. That not only is a lack of professionalism, but also a lack of integrity and pride in ones work. We all work hard for our money and we all want to hire upstanding people who have the same level of respect for ones career as themselves. This stuff is expensive. 10k for this job. But to have a contractor to do work that they clearly do not care what the final product looks like is an insult to any profession. It should not be up to the client to check to see if a contractor is doing the job correctly. They should do it correctly cuz they care.

Great Job

nice job

Company did great job installing basement drain and sump pump. Needed them to come back after job was done to help put back laundry tub and washer/dryer that were moved to do the job, but no big deal. They will be coming back to install a bilko door. Good company to do business with!

Hard working crew who knew their job, and did it well!

Hard sell followed by no follow up after job was done. They put in a sump pump and never plugged it in so water reaccunulated. Then I saw that it was never plugged in

they didn't answer the phone never wanted to answer my calls very bad company i would never recommend this company