JES Foundation Repair

Would NOT recommend any work from the Manassas Office. This JES office has poor customer service and communication. I have sent emails and requested phone calls, of which they do not return calls, and when they do send emails, it curt and does not answer the situation. The job was to dig around the foundation to reseal the outside of the foundation/basement. JES informed me on the morning of the scheduled work that they needed to push back a day due to weather without checking the forecast for the location of the home which is located 40 from the JES office. When they did show up at the job site, they were not equipped with all the necessary tools. JES cut my waterline (private water utility) and continued to dig up pipe thus causing replacement of 12 feet of water line vice 2 feet of water line, this was a substantial difference in repair cost that I paid. JES originally tried to have me incur all costs but stated that I proved that I was only responsible for the first 2 feet of damaged pipe and the supervisor had the crew continued to dig/damage the rest of the pipe after it was located. The plumber of JES was unavailable, so I located a local plumber who did the repair, being out at my home until 10:00 pm that evening. I paid the emergency fees out of my pocket. JES then cut the water line AGAIN on the following day, even though the water line was visible, and the area should have been dug by hand and not with mechanized equipment. The foreman did not inform me of this damage, I only learned of the water being shut off when I tried to use my sink. JES could not locate a plumber to do the second repairs therefore I had to obtain my plumber, who was at the house until 11:00 pm fixing the problem. Again, I had to pay out of pocket. When addressing this to JES, they did remove the fee for both days (minus the $250) but stated *This was a courtesy from us to you.* Even though the fault was JES and not mine once the pipe was visibly located. Once the job was finished, within a week the sealant on the foundation began to peal and JES had to return to *repair* and reseal at ground level. The work was shoddy, JES left the job site looking like a new construction site, as the finished work was minimal with seed and straw but no grading, therefore my yard was a muddy mess.

My salesperson was not very responsive, but the team of men that did the work were excellent. They were at my house for an entire 5 day work week, and at the end of each day they would show me and walk me through what they had done. That was very much appreciated. They finished on time and did an excellent job. Their names were Manuel Guzman, Jeffrey Amaya, and Ever (didn’t get his last name). Love those 3 guys!

The step and sidewalk section were lifted successfully. The foreman, Bryan Rutherford, arrived on time and explained the process while the work proceeded.

Perfect. Good, professional people and prompt service.

Very well.

Great. Work was done quickly and efficiently. Basement wall is dry now. No leaks. So far so good.

JES did an outstanding job with our front porch, which had settled over time. JES used an injection solution that lifted and leveled our front porch.

Vince & Mikel were absolutely fantastic. On time, cleaned up as they worked, happy to explain the process. Overall great experience.

Steven Gonsales and Victor Cruz were the technicians who showed up on time to do the work. They were polite, well organized, and efficient. It looks like they did an excellent job on the basement wall. Steven also called our attention to an issue with our porch, recommending that we consider having it stabilized. He gave us some options to consider, which we will do. We appreciated him noticing and giving us a heads-up on this potential problem.

Our overall experience with JES has been excellent. We contacted them back in November 2019 because we noticed some new cracks in our foundation and slight movement in one of the additions on the house after some heavy rains. The rains caused the ground to swell after a 3-4 weeks of no rain and shift the house. Sean was our systems designer and came out to evaluate the issues and made a plan for correcting them. He was responsive to our questions and came back to explain the process again to my husband who was not at the initial meeting. We also spoke with Ben who was helpful in answering additional questions about the work and lifetime warranty. Crystal ensured the work was scheduled at a time that worked for us and kept us updated during the permitting process. The work began in August 2020 and was a big job. They installed 14 push piers and 9 IntelliBraces. The installation team was Rudy Gonzalez (foreman), Victor Cruz (co-foreman) and Matthew (installer). All worked extremely hard. Even when several unforeseen issues can up in the work, such as the absence of footers where some push piers and intellibraces needed to be installed, and the obstruction of work areas by existing HVAC and plumbing fixtures, Rudy and his boss Moises spoke with us at length to help us understand the problems, and ultimately, still remained faithful to the work schedule and the price estimate that we were quoted. This was a major relief to us as we were on a tight budget for the project. This is a review of the work up until last day of installation. We will monitor the stabilization of the house and update this review if necessary, however the quality of work seems excellent so far. Given the experience we have had with JES this far in addition to the lifetime warranty for the work, we are confident that any issues will be dealt with promptly and professionally.