JES Foundation Repair

Very good company. Good service and very professional in their work. Very friendly. Explained every step completely. Very satisfied.

the technicians were very professional, cleaned up when finished and very customer oriented

DO NOT HIRE THIS COMPANY! DO NOT HIRE JES CONSTRUCTION LLC! On 6 Aug 16, we met with a JES representative & signed an $8435.00 contract for 2 jobs, Polymer Fill beneath the garage floor & CarbonArmor strapping for the resulting tilt of the affiliated basement wall. Required down payment of $1687.00 paid & within six days both jobs scheduled for 16 & 22 Sep respectively. Since then pretty much nothing has occurred as stated or scheduled. Having kept a log of events, some examples of JES poor job management, poor communication & poor customer service include – 1. 1st CarbonArmor appointment required rescheduling due to JES not having obtained necessary permits 2. rescheduled CarbonArmor job left incomplete due to not having the necessary equipment or expertise to access all required strapping areas, known to JES in advance, after cutting a 3 x 2 hole in hallway wall 3. being notified on day of scheduled appointment of personnel non-availability 4. personnel calling on a scheduled day to arrive late 5. not receiving promised update calls & only obtaining status of uncompleted CarbonArmor job via PolyFill inspector who called while on property 6. failed 1st scheduled inspection of the CarbonArmor job by the JES subcontracted 3rd party certified inspectors due to JES not meeting their own engineering requirements 7. 3 requests by phone & email for final payments of non-completed jobs 8. personnel arriving & waiting on premise for unscheduled appointments; notified by voicemail upon arrival home from work, & a 2nd time after notifying JES that no one would be available during a defined period 9. after reminding JES that we would no longer coordinate with the scheduler we were referred to another individual who would contact us only to find several weeks later, when we contacted him, that he was not aware of any issues; & has since quit 10. 2nd failed inspection of the CarbonArmor job due to no changes from originally noted issues; no communication between JES and inspector to discuss possible acceptance of current job, only a request to re-inspect; no JES employee had ever returned to the property to make any corrections since 1st failure. On 6 Feb, we were forced to cancel & reschedule our hoped for last appointment of 8 Feb due to work considerations. We were told the replacement employee or General Manager would return the call. No communication received until the General Manager responded to our refusal to pay the 3rd final payment request for an incomplete job on 7 Mar. She offered 25 Mar as a possible date but already schedule travel did not allow it. On 24 Mar JES called to verify yet another unscheduled appointment. On 29 Mar an email with an attached letter explaining our frustration was sent to management level employees, the 3rd party inspector & salesman. The salesman responded within 30 minutes stating that he was unaware of any issues besides those mentioned in the phone messages we left over the previous

I couldn't be happier with our end product. The entire process was easy! Christian Martin came out and did a very detailed inspection of our crawl space, took tons of pics then sat down with us to go over everything he found. He was very honest in the fact our space wasn't bad at all. There were minor issues but nothing that was extreme. He went over every product and each warranty and made us feel comfortable with each product and going with JES. We were told it could be up to 5 weeks out but to our surprise we got a phone call and they could fit us in within the next week! It took them no time to get everything done! The foreman, Cameron was great to deal with. All of the workers were very respectful and polite. They had to come into our home and thru our master bedroom to get to the opening and they did everything to make sure there was no dirt or mess thru our home. I would recommend JES for anyone needing any work!! We couldn't be happier! Thanks so much!

Scott came on time and was very professional. He examined every section of my unfinished basement, took measurements of the water retention levels in the walls, and explained JES' process thoroughly. There was no "hard sell" or pressure.

I am still truly happy with their work.

Very, very well. Help a lot in controlling mold there and in the house.

After numerous emails and calls to the manassas office i was given more excuses than i could handle. I finally emailed the owner and within 2 weeks they returned my full deposit. I never did get a straight answer as to why they indefinitely delayed my job. Perhaps "overbooking" or more profitable jobs come first. Either way i will spend the rest of my life warning perspective JES customers to never do business with them. They're complete incompetence and lack of professionalism have placed me well into winter worrying if my wall will collapse. I am currently getting estimates from other company's and my story appears to be common knowledge inside the industry. STAY AWAY FROM JES!

Paid premium rates because I wanted professional service and results with no games, stress, or questions. It was my highest estimate by over $4,000. I was extremely disappointed with the process, communication, lying managers, poor quality workmanship, and zero attention to detail. I've hired many contractors over many years and many homes, and I have never been this frustrated and disappointed with a contractor. After the initial performance indicators, I started paying attention. Work performed that was easily visible from the crawlspace entrance was typically of decent quality, but work outside of direct eyesight was poor quality, cut corners, or was missed. I assume that most homeowners are unlikely to crawl under the house to inspect. I recorded most phone calls and conversations with the work crews, had hundreds of pictures, video, and emails to prove how poor the work was performed. I provided pictures to my home inspector and a previous builder and they were shocked at the obvious neglect and poor quality workmanship. Twice I was asked to sign an iPad to agree that the work was completed PRIOR to the final permit inspection. Unbelievable. If I ever had to deal with JES again, I would demand the written contract include: 1. A manager on site during all active work periods. 2. A daily work report with pictures of work accomplished. 3. A detailed and itemized work list and associated cost (during the initial inspection and estimate numbers were provided, after JES failed to perform the work, numbers were a "sliding scale that was difficult to determine cost of a specific line item") 4. A final inspection and work approval by the initial inspector/estimator, the manager, and the Foreman. 5. Agreement that if JES, doesn't show up on a day they scheduled, JES will pay for the lost Vacation time. 6. Agreement that if JES shows up on an unscheduled day without notifying the homeowner that they will leave without entering the property ('I figured you wouldn't mind') 7. Agreement that the manager would inspect each stage of the work performed and sign his name and reputation to the quality. 8. Agreement that all construction debris would be removed (not hidden under the steps of my deck). 9. Agreement that prior to placing insulation on the crawlspace floor, a reasonable effort would be made to level the dirt or remove debris, so insulation panels are not sticking up in the air or balancing on a cinder block. 10. Agreement that wall insulation panels would have spray insulation or tape added between connecting boards prior to cleanspace install, and agreement that any insulation removed from the exterior wall (RIM Joist?) would be reinstalled. 11. Agreement that any electrical line that has fallen to the crawlspace floor would be reattached to the joists, or the homeowner notified so corrective action could be taken, rather than cutting a hole for the line to stick out of the cleanspace plastic. I could go on and on. I was prepared to take our issue to arbitration, but I didn't have the time to continue. JES never admitted to their mistakes and lies but agreed to lower the invoice. My final assessment if you're still with me: JES has good workers and knowledgeable Foreman. They have an extremely difficult job, and generally have positive attitudes and work ethic and I have significant respect for the work assignments they accept each day. I feel they are encouraged to cut corners, hide mistakes, and rush jobs because the JES management team overlooks them, leaves them short handed, jumps them from job to job, and fails to support them in the field and inspect their work. Good people are rushing through jobs, and JES either allows it or encourages it. I would rather repaint my house with a blow-torch before contacting JES management to resolve an issue.