Everdry Waterproofing of Upstate New York

The crew was excellent, they were very polite, clean and on time. The entire time they were working on our basement they layed down mat so to not track anything through the house and they cleaned up everyday. You wouldn't even know the basement was completely torn apart. I had to work everyday they were here and I felt completely comfortable leaving them in my home. The foreman kept in contact throughout the day with pictures of the work being done. Overall a great experience and now we are at ease with a water free basement. Jon and Dayna W. Rochester, NY

Ever in need of basement waterproofing we highly recommend Everdry. The service is great right from the staff in the office right on down to the workers. We recently had our basement done and everything was done efficiently, everyone was polite, job was completed in a timely manner. Job well done by all.

C.V.-Lockport, NY- This may be a bit long, but I hope it's helpful to someone. Let me start by saying that if you have to have a problem with major work going on in your home, it should be handled the way Everdry handled it. We signed a contract with Everdry to waterproof our perpetually damp basement, so that we would have the extra storage space, as we have a very small home. We were very excited about the prospect and could not wait for the work to begin. When it started, however, we were confused by what was being done, as what we saw did not seem at all what the salesman had sold us, and was most certainly not worth the price we agreed to pay; and on the third day, we made a call to Everdry. I was able to speak with the owner, Jessica, and she and her production manager Walter, were there within 2 hours. They inspected the work, and agreed that it was not to their standards, and we came to the agreement that they would halt the work, until she could get her best team out to our home. There were some winter weather issues, and it took until the middle of the following week to get back out to us (which we completely understood, we wouldn't ask anyone to risk their lives in nasty weather) and due to some issues with the solid bedrock upon which our home rests, the job took 3 weeks overall to complete. We had paid to board our dogs during that first week, and Everdry agreed to pay for the additional boarding for the days they had to use a jackhammer. Our dogs are our babies, and that they understood our concern for them (both are hounds with very sensitive ears) and were willing to accommodate them was excellent customer service, in our opinion. We had constant communication from Walter, the production manager as to what was being done, and when, and the finished job looks great. The basement has stayed dry, despite all of the wet, rainy weather recently. Overall, we are very pleased with the finished job, and with Everdry's customer service, despite the way things started. I would definitely recommend Everdry to friends and family members in need of basement waterproofing.

We needed so much work done to ensure that we would have a dry basement..we had the walls reinforced, a new sump pump installed, drain tile,outside drainage done. The workers that were here were very friendly,knowledgeable and professional. For the amount of work they had to do they had it done in a timely manner. After they were finished they cleaned up after themselves and you barely knew they were there! We had an issue with our sump pump back up battery and they came out and fixed the problem right away. Would definitely likely recommend to anyone that needs basement waterproofing done. We now love our worry free DRY basement!

The work was very meticulously done. Everything was explained in full detail. Hard working team. BK Auburn NY

Great service Available for questions. Quick service. I would recommend them to anyone.

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Spent over $18K to have my basement waterproofed. Large team of guys to do the job, but not a single one actually cared what they were doing. Everything was fine in the basement for 3.5 years. This year, our battery died (it took 4 calls to the office just to get anyone to talk to me) and the people the came were clueless. Now we have water seeping into our basement. Again, 4 calls and more than 2.5 days before I could talk to someone. They won't send an 'inspector' for 2.5 more days, and then it's likely going to be a week before anything gets fixed. In the meantime, even though their product (for which we have a warranty) failed, we are responsible for the clean-up and covering any loss. The 'project manager' I talked to actually laughed at me when I suggested they should be responsible for the clean-up and loss. I have tried again 4 more times to call, now I'm scheduled 6 weeks out.

Great bunch of guys. They were very professional in everything . they did. After one week there was a slight problem ( that had nothing to do with their work) and after one call they were there the next day to fix it. I would highly recommend this company to anyone with basement problems!