Everdry Waterproofing of Upstate New York

We recently added a battery backup system to the basement waterproofing that was done years ago. I'm very happy to now be covered for any unexpected power outages that may occur. The 24/7 system allows me to monitor the system thru their app even when we are away from home.

Knowledgeable and excellent customer service

So they actually arrived early and were available ahead of schedule. They always came with a happy attitude and it was obvious that they made their work fun while still getting the job done. My foreman was knowledgeable and kept me informed every step of the way. He showed me what steps they were at and when they were finishing for the day. Installing a sump pump into your house is certainly a daunting project, so being as informed as I was as the process was happening calmed my nerves a lot and help me feel more comfortable with the situation. It certainly was a messy process and even though I covered some of my furniture, they put their own cover on top of it to make sure it was clean. Even though nearly every surface was covered, the dirt still managed to make it through, so keep that in mind you’re going to do a lot of cleaning after the process but not as much as you would find with other companies. So they constantly asked me if I had any concerns to make sure that I was content with everything, which worked out really well when I noticed one issue. We had discussed the issue and they should be coming back out to remedy the situation! I would say a few things that are a little bit on the con side are: I didn’t know that there was going to be a “plastic sheet border“ surrounding the entire perimeter of my basement. It’s not an issue, it’s actually quite clean looking, I just didn’t know it was going there. I would advise you to ask them for more definite locations of where your sump pump will be placed. Mines not in my ideal location but for the most part that’s outside their control. And finally get confirmation from them about what they can and cannot move (i.e. sinks, washing machines). They said they would be able to keep my sink and do the job but I didn’t know that meant just going around my sink rather than moving the sink itself. Granted, my sink is a 250 pound concrete sink but having these answers before work begins is always good knowledge to have.

Josh always does a great job of checking everything in the basement making sure there are no problems. I highly recommend your company.

Chandler was on time, courteous, thorough, and answered all of my questions. Highly recommended.k

The entire crew from the sales rep. To the customer service to the crew that did the job were all great. Very clean and communicative throughout the entire process

Great company!!

Excellent quality service

Great customer service from my first call to the final work. Office agent provided information about next step, what communication to expect and time frames. The service person was polite and answered my questions.

The service person that came to our home was fantastic. He worked with our work schedule. Fixed the problem. We have never had any problems. We have had Everdry for 30 plus years. Very glad we did.