Everdry Waterproofing of Upstate New York

Our contract was signed 06/05/2018 for the interior and exterior "drainage system" with Everdry. From the moment our signature went onto that paper, it was the equivalent of signing our own death warrants. This complaint is filed under Customer Service Issues for the mere fact that there is no option to select for unprofessional, unreliable, and failure to provide services. After our initial signatures were on the contract the company wanted to make several other appointments because they "forgot to have us sign just this one form." And then a week later it would be another meeting for something else or another form they did not fill out properly. I work a twelve-hour rotating schedule so I might not be home potentially for some of the days the work was going to be happening. As a result scheduling, all of these additional meetings took away from my days off of work and my own personal schedule. On one of these occasions, they stated that both my wife and I HAD to be present. This required both of us to take off of work that day. On the day of this meeting, no one showed up at the scheduled time. An hour and a half after our meet time I called the office to inquire as to what was happening. They told me they called me an hour ago and left a message that they canceled the meeting. They had both mine and my wife's phone numbers in their computer system, this also wasn't the first time the company had contacted me for something, clearly, they have both of our numbers correct in their system however they only made one attempt to get in contact with either of us. This caused me to again have to reschedule yet another meeting with them and also caused us to be late to another obligation that I had that day. The project finally began on 10/1/2018 which was a Monday, I had to work that Monday and Tuesday 10/1 and 10/2. We have a walk in basement with garage access, so I left them a default code to get into the basement since I would not be there the first two days of the project. When I got home Monday night to observe the progress from that day I noticed a few things that I was immediately not satisfied with. One is that a pair of my own personal work gloves were covered in concrete dust and dirt as though they had been used. Furthermore, I noticed that a ceramic tile in the middle of my basement floor was cracked from them throwing their jackhammer chisel first right onto the tile. This was showing me signs of a company that employed workers that did not take pride in their work and have rather lazy and unprofessional respect for their customers or "HO's" as in homeowners as they call us. However, this issue was nothing more than something that would require me to discuss it with the foreman. I decided to wait till Wednesday when I was home so I could have this conversation with him face to face which is how I prefer to do business. In the utility room of the basement I have two cabinets that are filled with my personal expensive tools, the sty

I am so happy with the job Everdry did. They were so hard working and very courteous. I couldn't do stairs so they took pictures so they could show the work being done plus they would come up and talk to me. It has rained [everyday it seems] but no water downstairs. Thank you Everydry!

no problem warranty, great work, reasonable price--terrific to deal with

Selected Everdry to address a problem we had been having with occasional water seepage through a back basement wall during times of heavy rainfall or snow melt. I was impressed with their years in business, generally good reviews, warranty, and professionalism of their staff. Work crew arrived on time each day and were both courteous and conscientious. By nature, this is a messy and labor-intensive job, but the crew worked hard each day to minimize the mess and cleanup as best they could every day. The foreman was responsive to my questions and concerns, and took action to address any issues I had. There was a lot more to this job than I had even anticipated, but the foreman consistently explained the process at each step. While there were a few hiccups, I was generally satisfied with how the crew responded to any challenges along the way. They worked hard in some challenging (rainy) conditions, and seemed to work well together as a team. Our soil is particularly hard and clay-rich, but they persevered with only hand tools to dig the outdoor trenches for the new drainage system. Adding some more mechanized equipment might be something the company should consider for these kinds of conditions. It was tough back-breaking work for the crew. The crew also seemed to be short of extension cords and other basic tools and supplies that were needed, and I had to loan them some of mine. These were minor details and inconveniences that could be easily fixed. Overall, I am pleased with the general quality of the work performed, and hopefully it will address the water problems I have been experiencing. Based on my experience, I would recommend Everdry to perform this kind of work.

The project went as expected. The Forman kept us informed throughout. Crew were professional and courteous. We would recommend Everdry.

Timely arrival of reps and workers. Courteous and patient when giving information. Thorough and competent workmanship.

We were very happy with everyone we had contact with at Everdry. This spring, for the first time in 18 years our basement was dry. We are very happy we used Everdry and would recommend them to everyone.

We recently had foundation work completed on my mother's home. Our experience with Everdry was extremely positive from the moment we contacted them for an estimate. First, they arrive when they say they will be there. I have to say I have never seen a group of workers work as hard as they do. It was, in my view, backbreaking work. They took very few breaks, and those were of very short duration. Despite the difficulty of the work, I heard no complaining. We were kept informed every step of the way with each day ending with a review of that day's work and what would be accomplished the following day. They kept to the proposed schedule and were finished according to plan. Each day and then after completion of the job, we were surveyed regarding our satisfaction with the work. This is truly a customer service oriented company.

They did a good job.