Groundworks

I'm completely satisfied with the service.

All of the people who came to both clean and repair the crawl space were on time, professional and polite.

We are now trying to decide what to do better stabilize the home.

Mark Steiner from DryPro visited us among several other companies in response to our request for the job needed to be done in our crawl space. He was very professional and gave us a reasonable price for all we need to do and everything went on schedule. He sent a very professional crew and job was done in a few hours with no problem. We had a great experience with Mark and certainly will recommend Mark and DryPro to everyone.

They seemed to have done a great job.  Very thorough and professional.

We have had crawlspace and drainage issues for a decade and finally got in a position to do something about it. Our structural engineer, plumber and HVAC guy all referred us to Dry Pros. After consulting with an engineer so we would be armed with good information we got our three estimates. One company tried to sell us additional insulation for under the floor- but our engineer had told us that unless we were in a very cold climate it wasn't needed; with the sealed crawlspace the duct leakage would be enough to hold the temp steady in the crawlspace. Our other estimate sent a guy who either didn't notice the already installed french drain around the entire interior perimeter of our foundation, or else thought we wouldn't know we had one because they tried to sell us on that service as well. Only Dry Pros told us with full honestly that we did not need insulation and that the french drain was done well and functional. The mold remediation was not a surprise, I had been down and seen it all. Dry Pros used a subcontractor which we found out was a sister company and after our structural people replaced some rotten wood they had the entire space treated for mold and mildew in two days. Then the Dry Pros crew came in for another two days. If I told what they accomplished in those two days- You wouldn't believe me unless you had seen it yourself. They took out all the crap left over from 30 years of previous people being down there, neatly hung all electrical wires, calling in a contractor for certain bits of it- and also hung all the ductwork neatly (apparently wild animals had gotten in and done damage as well) and put down a 20 mil plastic product specifically designed for the purpose of sealing off your crawlspace. A new premium sump pump with alarm was installed. Then they dug in a sump leech pit in the yard- did such a good job of it my wife couldn't even complain about her yard being dug up! lol Finally a purpose built dehumidifier was installed and set up. I was given a tour and instructions. Everything they said would happen did. Our home is greatly more temperature stable, and my God it smells better! We had been living with all that mold and musty air for so long that we had no idea how bad it was until it got fixed. It is also 10% less humid in our home now as well, making it much more comfortable for us. We are thrilled with the results. Exactly as promised. I want to specifically say that EVERYONE in all crews we had out were clearly very solid people. I have some background in personal protection service, my red flag goes up very quickly and none of these guys made me the slightest bit nervous being in and around our home. This is hard, dirty and often thankless work, these guys made it look like no big deal and were clearly very intelligent and friendly. I got the impression that these guys would all be business owners themselves one day. I am in the customer service business myself and I can say Dry Pros are a class act. You know you are dealing with some good folks when literally every other contractor for other services that has done work for us recommended them. I give them not only an A+, but I invited my two nearest neighbors of 18 years who are also dealing with the same problems we had in to see my crawlspace, and now they are having Dry Pros work on their houses too. You just better take off your shoes first before going down there... with the two dogs we have it's literally cleaner underneath my house now than it is in it.

Had a bad problem with standing water in crawl space.  Had encapsulated.  They did not thoroughly explain the necesssity of a sump pump and we had to add that a few years later after flooding in the space.  They were quick to get this done.  Had some remodeling done and they came before the construction began to remove some areas of covering and returned after to repair the area.  Very nice office people and easy to schedule work.

dont feel like it but you can be assured we would use them again

as expected

Michael, the consultant, was very professional and he explained the things very well that nobody did before. For example, he pointed out the reasons why some of the inside doors get occasionally jammed.  The installation team was punctual, polite and very professional. The crew captain explained everything in advance. They worked very hard as well. Having foundation issues is very nerveracking. But having Dry-Pro has made it a little easier to deal with. Overall, very positive experience.