Groundworks

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unknown

To be honest, I was hesitant about what drypro was all about.  I was actually going to get two other quotes.  I ended up talking to a friend of mine Paul who really said these guys are the best and trust them.  Im glad I did!    The problem at our home is that we are built into a hill somewhat.  The back of our home is into a the hill slightly and the hydrostatic pressure of the ground water when saturated would simply push up at the foundation wall and slowly drain down to a the lowest point in the crawl space. There is no way to really correct this, but to simply just live with it and install the drain system and eject the water out of the crawl space at the lowest point. The quote made sense, they did not try to over sell me. I am a closet engineer and understand the fundamentals of what was needed.   DryPro quoted me and scheduled it up. I was not sure how long this would take.  Its 150 feet of drain pipe in a crawl space where they dig out the hard clay, lay gravel, lay the pipe and gravel over the top.  Adam, Corey and Travis (in alphabetical order) came in and knocked it one day.  They were a great team, great guys and really did a great job all around. I went down and inspected everything after they left and it was clean.   We will see how much water it pushes out.  The real test is when it warms up and the rains start.  If the humidity levels stay low in the crawl space, then the $3500 was well spent! After the drypro crew left, their subcontractor for electrical work and ran a dedicated circuit for the sump pump to my panel.  Labeled it all correctly an seems fine. Go for it!

From the sales presentation by Don Strange to the insulation crew and the installers of new products crew-Travis,Adam and Cory.They wer all respectful,extra careful and wanting to please us as homeowners.Our hats are off to Dry Pro employees,job well done. Thanks, Ellis and Joyce Dungan  Mint Hill,NC

unknown

Lance Land was my salesperson and did an excellent job in explaining the problem and the solution. The team of Orlando, Allen and Brandon came out to the house as scheduled, quickly got to work and finished the job in a short amount of time. They were very friendly, knowledgeable and professional. I would recommend them anytime.

First used Dry Pro about 10 or 12 years ago.  At that time Ron Weatherly and his father came to the house to inspect.  Entire experience was very positive and lots of good communication.  My sense is that the company has grown beyond it's capacity.  This feeling is based on the four week lead time (as noted by a previous reviewer) as well as their inability / unwillingness to actively communicate with the customer.  A brief summary is below. 1)  Dry pro provided estimate and lead time of 4 weeks.  Accepted the offer 2) Offer was accepted with a  $2,000 check sent to the company 3) After a week of not hearing anything about receipt of the check or the scheduled work time, I called the company.  They confirmed that received the check. 4) In same conversation, scheduled work to take place on Mon-Wed of Thanksgiving week. 5) On Mon of that week, a truck arrived with individuals who were to remove the material under the house including the insulation. This vehicle was marked with the logo of another company...not Dry Pro...who was either a sub-contractor or subsidiary of Dry -Pro.  Would have thought that would have been in part of communication package.  When that work was complete, one of the workers approached me for payment.  I refused indicating my check would be written to Dry Pro upon completion. 6) Crew arrives following day to conduct mold mediation.  From same company as noted above but no Dry Pro logo. 7) Received phone call from Dry Pro indicating that they were behind and that our work would be completed on Friday.  Apparently the delays were at another customer site and the company assumed that Friday would be acceptable.  Told them it was not and work was scheduled for following week. 8) Work completed and assume that it was completed to correct specs.  Mailed check for outstanding balance and never heard anything from the company.  No survey...no thank you. 9) I attempted to contact Ron Weatherly several times during this encounter with Dry Pro but calls were unanswered or forwarded to another individual. I would gladly do business again with the Dry Pro that first came to my house years ago. Before I shelled out over $13k again, I would do more homework.  My work this time was based on prior experience with the company.  This experience was no where close to the positive experience I first encountered with the company.  Most of my frustration is not with the work but the organizations inability/unwillingness to actively communicate with their customer.

unknown

For scheduling, they were booked four weeks out. However, they called earlier when they had an earlier opening. I was out of town and they were able to complete the job while I was not there. They completed the job in about one day. The only miscommunication we had was regarding my belongings I had stored in my crawlspace. They removed them for the job, set them the grass, and did not put them back. When I contacted them, they explained that the customer would have to put the items back as it was not part of their job scope. Overall, the job went pretty well.

Daniel Stange came out and checked our crawl space and took pictures.  He gave us an estimate. We had no trouble scheduling the work. The first day a crew came out and removed the insulation and treated the mold under our house. The second day a second crew came out and put in new insulation. The last day Adam and Corey came out to install the waterproof liner and dehumidifier. We were pleased with the professionalism of all the workers. The project was finished on time and in budget as promised.