Bear Service LLC

Professional and friendly. Explained how to change timer if I want to do so. Did exactly what I had agreed to in the contract. Very happy with the results.

The work that needs to be done with completed however the repairman left damage on my appliance so I am still waiting to hear from customer service.

The Serviceman didn’t explain that repair would take awhile to complete - the refrigerator needs to cycle through temperature regulation several times before completion of the repair.

A total mess. My GE dishwasher was not draining, and after less than five minutes I was told I needed a new drain solenoid. The part is about $20 on GEs parts website, but Bear wanted $250 for parts and labor. I was out of town and needed the dishwasher fixed ASAP, so I sucked it up and paid. Part took forever to come in, and the installer took 10-15 minutes to swap it out and **test** the repair. That night we ran the dishwasher, and the next morning we discovered that the dishes were not washed. I called them back out, and now a third technician actually took the time to figure it out. The actual control board was not working, so the dishwasher was never getting the signal to start filling it with water. No idea if that is the actual issue because Bear never called me back about obtaining the part. I searched for the part, and it appears GE no longer makes it. I called Bear back and got a promise that a service manager would call me back and rectify the situation since I has already spent so much money on a fix that did not work. It has been several days, and no follow-up from them. A complete waste of my time and money. On top of all that, they had agreed on the phone to have the third tech also look at an issue with the stove but once he arrived, he received a call from his office ordering him to not look at the stove because they wanted to send a fourth guy out for $59 just to tell me that the stove was not worth fixing. The point of calling them in advance to have the third guy also look at the stove was to avoid yet another service call and fee. I am very frustrated and will stay away from Bear in the future.

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My appliance is still not fixed. They ordered the wrong part and now we are waiting for the right one!

While we didn't end up repairing our refrigerator we felt we had quality service. Our technician ben was polite, courteous and helpful. At his recommendation we decided to replace versus repair and Ben was helpful providing general thoughts and recommendations.

They did a good job.

Excellent workmanship

FAST, HONEST