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HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process93% Recommended
29 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 8:00 AM - 5:00 PM
- Tue: 8:00 AM - 5:00 PM
- Wed: 8:00 AM - 5:00 PM
- Thu: 8:00 AM - 5:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: 8:00 AM - 5:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Handyman
- Appliances (All Types) - Repair or Service
- Electrical Switches, Outlets & Fixtures - Install or Repair
- Electrical Wiring or Panel Upgrade
- HVAC
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
Write a Review
Showing 201-210 of 610 results
1.0
Mike C.
West Chester, PA
10/12/2018
After 3 visits by technicians, it was concluded that the major microwave parts(magnetron, diode, cap) would need to be replaced. At first visit in August, the technician made an incorrect diagnosis which involved us paying for unneeded parts. This was discovered at the 2nd visit when the solution did not work. Bear sent their top technician in a 3rd visit and he made the final diagnosis. This led us to purchase a new unit. However, to date we have not had a refund, though I have contacted their Customer Service about 3 times to request it. Its always "going to be issued" by the end of the week, or something. Giovanni, the telephone rep, seems earnest but can't seem to get any action from accounting. Not my problem. Oh, I also asked for a quote for the installation of the new unit, which was promised, but never received. All in all, it doesn't seem Bear has their act together.
5.0
Andee G.
Bala Cynwyd, PA
10/11/2018
Came out in a timely manner and got everything taken care of.
1.5
Charles F.
Coatesville, PA
10/8/2018
Misidentified the problem as a bad belt. Wash actually clogged water intake filters caused by well water contamination. Fixed problem myself when I realized my clogged shower heads and faucets was causing the washer sensor to not initiate the wash cycle. I did not mentioned my clogged faucets and shower heads to the technician but the troubleshooting guide said to check hoses and filters.
Response from Company:
We stand behind every diagnosis we make for 30 days. As soon as Charles let us know he had resolved the issue by cleaning his filters, we refunded the cost of the parts we had ordered from us. While we aren't perfect by any measure, we don't hesitate to take responsibility for and rectify the mistakes we do make!
2.0
Rolf Z.
West Chester, PA
10/8/2018
The bill was very high for the work done.
0.50
Ling J.
Newtown, PA
10/3/2018
The technician is nice and polite, but technical skill not as his manner. He told us that a part needs to be replaced. Once the part was taken away, no calling back forever, 2 months passed, I called the customer service every week, and was told that the lead tech would call me back. But no response at all. The worst service experience!!! do not know why there is so many good reviews!!!
5.0
Mary S.
Malvern, PA
9/19/2018
5.0
Richard A.
Berwyn, PA
9/17/2018
James had the problem solved and was gone within an hour. Likable, efficient and professional.
5.0
Donna B.
Thornton, PA
9/13/2018
Service man was honest, gave me a recommendation but was not pushy.
4.5
Jordan S.
Newtown Square, PA
9/11/2018
James showed up, assessed the issue and solved the problem with 3 hours of my HomeAdvisor inquiry. He is a polite and professional individual who I will recommend to others.
0.50
Robert B.
Honey Brook, PA
9/9/2018
Note...after posting my revised review, I received a call from the company and was YELLED AT for leaving the review, and being told, "yes we will charge you, that's how we roll". Avoid. Turns out they only guarantee their "diagnosis" and work for 30 days. Six weeks later our refrigerator now has the exact same problem, and I'm told I'll have to pay a service charge for the call-back. Suggest finding a company that stands behind their work longer.
Response from Company:
We replaced Robert's compressor as a courtesy since he had a warranty we don't normally work with but he was unable to get the part replaced through normal channels. Approximately 6 weeks after we completed the repair, he called to say the unit was not working again. Our normal warranty is service charge for a recall within 30 days, so the Scheduler advised him that there would be an additional service fee for us to come out and reassess the issue. I called Robert after he posted his review to explain our pricing and how we handle situations like his. Our protocol is if the technician discovers the recall is a result of something we missed
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