Bear Service LLC

I am shocked and appalled with the service we received from Home Advisor and James McFarland at BEAR SERVICE. He showed up on the correct day but not the correct time. He took the ice maker half way out, said we needed a new one. He has one in stock and will come back to install it by the end of the week. That was almost 3 weeks ago. He never called or showed up. When I called Home Advisor, you said you would have him call me. That was Monday. Today is Thursday and he still has not called us. He requested a payment of $328.76. I paid him the full amount. I am going out of town this weekend for 3 months. I never would have hired him if I thought he was unreliable or could not fix the refrigerator before we left town. I am not happy about 4 things; 1 - his not showing up on time (minor problem) 2 - not returning to fix the refrigerator when he said he would. (major problem) 3 - not calling to explain his lack of activity (major problem) 4 - fraudulently accepting money for lack of service Very major problem) I will make a complaint to the BBB about Bear Service and Home Advisor. If James McFarlane does not arrive here and fix the ice maker, on or before Jan 27. I request an immediate refund of the full amount. ( $328.76 )

James was spectacular Very prompt in responding and servicing the problem. Quoted price up front, and more than fair. I would call this exceptional service and will definitely call them again when I need an appliance repair.

The initial diagnostic appointment efficiently identified the problems; parts were ordered and once they arrived were installed with professional care and courtesy at a fair price. If you ever are confronted with appliance repair, that's the way you want it to go!

The service tech was very polite and did a great job.

They came out and fixed issue we had with outdoor lights. I liked the technician and he seemed knowledgeable. I also asked for an estimate about other electrical issues we needed to be addressed. They did not follow up despite several emails/calls about the estimate. Really disappointed! I thought we had found a good electrician we could count on, I guess not. The icing on the cake is that the repair we spent $275 on in October has since reoccurred. So I wasted money and time with this company :(

Easy to work with and flexible

Had to wait a weekfor a part they would have in 2days

I think they did a great job. They were clean and didn't make a mess.

Same day service! $98 fee, parts and 120/hr for technician.