One Hour Heating & Air Conditioning - Houston

Always, thorough, friendly, and professional. No complaints. Great service from intake call, to checking in, explaining process and completing.

Joshua is great

In July of 2022 we had several people out to quote us for a new AC for our home. Ultimately, we went with One Hour and were initially satisfied with the service, the unit, and the additional service plan that we purchased. On Sunday, June 23rd, my husband noticed a drip coming from the ceiling in one of the bedrooms. Upon further inspection, he found that the copper line in the attic was leaking. We immediately called One Hour to come out and fix it. They came out the next day, Monday, June 24th, and their technician, Michael, said that the insulation around the copper line was old and disintegrating, and had not been replaced when we got the new unit. He fixed the part that was dripping, but by that point, much of the insulation we had blown into the attic in December of 2023 in that area was decimated and there were several cracks in the ceiling due to the water damage from the leaking line. Michael confirmed that the insulation on the line should have been replaced with the installation of the new unit. When we inquired about their process to fix the ceiling, Michael shared that his supervisor told him to tell us to claim it on our homeownerâ s insurance. Not satisfied with this answer, we reached out multiple times to speak with a manager. After waiting Monday evening, and all-day Tuesday, we were finally able to reach a manager on Wednesday, June 26th who was available to come out on Friday, June 28th. The manager, Carl, showed up at our house an hour past the scheduled appointment time. We explained to him the situation and what Michael found, and we told him we just wanted One Hour to make our ceiling right since the problem was due to incomplete installation. We also explained that we subscribe to the companyâ s service plan and at least two, if not three, additional technicians have been in our attic, on schedule, to inspect and service our unit and its parts, and no one has ever brought this to our attention, leading us to believe that we have been receiving incomplete inspections. The manager looked at the damage to the ceiling as well as the copper line that was dripping and made notes. The manager argued that replacing the line insulation is not part of the installation of a new AC unit, but as consumers, my husband and I arenâ t sure why that is the case. Additionally, we canâ t figure out why no one ever brought to our attention that the insulation looks corroded and needs replacing even if itâ s not part of the new install. We would have had One Hour replace it, no problem, but we didnâ t know it wasnâ t replaced at the time of the new unit install, and for the past almost two years, we have trusted that the technicians we have over to service the unit are checking everything and reporting back to us what needs attention. They certainly tell us when we need a new air filter. We heard back from Carl, the manager, today and he said they will not be providing any compensation to repair the ceiling, which since his visit with us last Friday has gotten worse and looks like it is about to fall in. We trusted this company as AC experts and not only did they fail us when it came to a complete install, but they have also failed us in terms of making the incomplete install right. This is distressing as all we wanted was for them to take accountability for their mistake and compensate us for the damages. We didnâ t want to leave a negative review, we didnâ t want to cancel our service plan with them, we didnâ t want to take them to court, but they are forcing our hand by not righting the situation. We understand that mistakes happen and if One Hour had stepped up to the plate and taken care of us, we would recommend them; however, because they have denied accountability and refused to offer compensation to correct the damage, we regret doing business with them from the start and do not recommend their services.

They do not cut corners and paid attention to every detail. They kept me in the loop throughout the process. They showed me how to work thermostat. They were pleasant and honest. I felt relieved after hiring them.

Reliable, courteous, professional and knowledgeable.Rich

Gilberto was very professional and goes above and beyond to help me fix my A/C issue. I know to call next time I need help with my AC. Thank you for everything.

Was very polite and answered all my questions. Would definitely recommend him and would like him to stay my a co tech if possible next time.

Very knowledgeable and friendly! Only recommended what needed to be replaced.

Very knowledgeable and friendly! Only recommended what needed to be replaced.

Great customer service and professional people.