JES Foundation Repair

He was very honest and let me know that we needed no work done.

My experience was very good. Thje engineer was able to come and and state exactly what the problem is.

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We had to reschedule appt. due to unforeseen emergency. the company also made an attempt to find property; the fact this company made every effort to show up on time and as scheduled is a good sign they will get the job done.

Excellent attitude. Knowledge of problem and analysis methods.

The job estimation was barely satisfactory. The workman showed up late for the job and had some challenges communicating his concerns. He was not able to complete the planned job and we had to negotiate a new foundation repair once he was here. I was disappointed.

He was very prompt and gave us an honest estimate for the cost. The sale of the property fell through so I could not use his services, but will contact him again when needed.

They did the worked as requested. I really don't have a problem with their work but with their after payment support. Since the work was completed I have been trying to get them to fix the alarm under my house which is supposed to signal I have a leak. They told me I had two problems I needed to get fixed. I had the HVAC people out to fix a suposed leak in the drain line and a plumber to find a supposed leak in the refridgerator water line. No problem but every time it rains the alarm goes off. I call to have someone inspect the problem and the service manager (Bryan) would not call back but a lady in the office called after 4 phone calls (two to the owner Jessie Waltz) to setup an appointment over a week away (my request not theirs) and I asked for first appointment on a Monday (9am). At 9:30 when no one showed up or called I called and the manager answered. The guy that needed to come was out on job sites and would not be there for another 30 minutes. I had to stay home from work for this visit. I asked again to speak to Mr. Waltz or Mrs. Waltz since they do all the advertising for their business (third time I have now asked to speak someone over the manager). Finally a supervisor shows up and finds the problem (they didn't put in a drainage tile down the back of the house and water was coming in under the plastic seal they put in originally). Now they will need to remove the seal and dig and put in drains all the way down the back of the house and probably tape the material back together back instead of replace it and do the job correctly. The Waltz's state in a recnt article in a local paper that when you call them you talk to their people and not an answering machine. Don't call after 5pm or on the weekends because the people answering the phone is an answering service and they don't report any calls it appears. I called the night they finished the initial work about the alarm and had to call several times to get someone out to look at the problems the first time. This was the second time that I just described. Still do not understand why after 3 requests I can't talk to the Waltz to tell them how bad their service after payment is. Their work appears good but their service after the sale is very poor. I doubt the Waltz's care as long as they get their money!

The did an excellent job.

JES representative was extremely helpful and detailed in explaining the problem and solution.