Anthony & Sylvan Pools

**UPDATE** 3/13/19: I received a phone call from Emma at Anthony & Sylvan Pools stating they are trying to improve any negative feedback posted online. She then stated that they were willing to offer me 2 free months of pool cleaning in exchange for me revising my online review to 5 stars. I immediately responded with absolutely not! Really?!?!? **UPDATE** Although Anthony and Sylvan replied to my online reviews with Thank you for making us aware of your concerns, we will be in contact with you soon; Of course the Customer service Manager from their corporate office contacted me but two months later, they still want me to pay for their design error OR take a $1,000 refund and by on my merry way. I refused to take the refund due to principal and I now am the proud owner of a pool that looks horrible at night due to improperly designed lighting placement. I highly suggest not doing business with Anthony and Sylvan Pools. Do not let their sales pitches deceive you. They constructed a 14-15k gallon gunite pool at my home. *Please read this before signing a contract with Anthony & Sylvan Pools* Do not be deceived by their sales pitch: been in business over 70 years.. lifetime warranty other companies will not be around in 10 years nationwide coverage..we have the best customer satisfaction in the business..we have the best people working for us. Use a website to search my name to see all of my positive reviews. We have the best project managers in the country etc. Solely based on my personal experience, here is what to expect when you sign a contract with Anthony & Sylvan pools: You will have to pay for the pool in full weeks before the pool is even completed. You will have to do a major cleanup of your house, yard, deck, etc after they are done since they only construct the pool. Your house will NOT be in the same condition after the completion of the pool as it was before they arrived at your property. They will tell you in the beginning that you do not have to deal with any of the subcontractors, we take care of every detail for you, but then when there is a problem (there was an issue with the deck paver subcontractor), I was told that Anthony and Sylvan will not require a sub to make any repairs, I must contact the sub myself and work out the errors with him directly. In addition to this, the design consultant (Tim Clarke) made an error with the placement of the (2) LED lights and I now have over 40% of my pool that is dark/no light at night and the wall to the sun deck is completely lit up because he placed the light to close to it(see attached pics for yourself). I upgraded to (2) lights and Tim stated they will see your pool from outer space yet almost half my pool has no lighting at night due to his design error. Since the beginning, Tim stated he would be alongside us throughout the build process yet he has been nowhere to be found after a few weeks of signing the contract and receiving my deposit. He is a true car salesman that tells you what you want to hear. Kevin (Anthony and Sylvan GM for their Charlotte branch) is not willing to help out in any way due to the design error of their design consultant/salesman and he went as far as to say You and your wife designed the pool with the help of the design consultant. The lighting issue was not an error on our part. So basically we as the consumer need to be design professionals in order to get the pool of our dreams because their company will take no liability for any errors in the design. All in all, I very much regret ever doing business with Anthony and Sylvan Pools and I feel that I was totally taken advantage of.

They were on top of everything. The project manager was great and informative. The scheduler always let us know what was going on. It was just a very professional job and it was finished in a very reasonable time frame.

We looked at several builders. We chose them because they had good references, met our budget, were able to provide within our budget. They really delivered as they were scheduled. They met every deadline. The warranty has been outstanding so far within the past two years. No questions asked when it came to replacing certain equipment. They were very good with their word and I'm pleased with their service. Everything has been flawless so far. Everyone that has seen the pool has been very impressed with the features.

It great, Very much on time. Finish in a timely matter.

It was perfect. Everything went pretty well. Highly recommend.

Great! They did everything was promised.

Service was good. No complaint. I do have a complaint about a salesman. Salesman came to us and lied to us many things. He gave us wrong dates. He was a liar. We had 5-6 times they were supposed to show up but didn't because of the weather conditions but the service was good.

Very professional. I really enjoyed all of the contractors. My project manager Roberto was fantastic. Flawless.

It went very well! They are very responsive, professional and always polite.

They are excellent. They built one for us before and they were so good, we decided to hire them again. Phil was able to offer better designs and options that were not available from the first pool. They even came back out to do some warranty work and they were great about it. We are very pleased with our pool and we would definitely use them again.