Ginger's Cleaners, Inc.

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37 Years In Business

Company Details

Contact

903 Twin Oaks Street
Houston, TX 77076
http://www.gingerscleaners.com

Hours

  • Mon: 8:00 AM - 8:00 AM
  • Tue: 8:00 AM - 8:00 AM
  • Wed: 8:00 AM - 8:00 AM
  • Thu: 8:00 AM - 8:00 AM
  • Fri: 8:00 AM - 8:00 AM
  • Sat: 8:00 AM - 8:00 AM
  • Sun: 8:00 AM - 8:00 AM
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • House Cleaning, regular service
  • House Cleaning, one-time
  • Move-Out/Move-In Cleaning
  • Office Cleaning
  • Corporate/Airbnb Cleaning
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.6
675 Verified Reviews
  • 5
    478
  • 4
    101
  • 3
    14
  • 2
    4
  • 1
    17

Highly rated for

  • Overall Rating
  • Value
  • Customer Service
  • Quality
Showing 31-40 of 675 results
0.50 Amy H. New Orleans, LA
2/20/2024

Horrible experience! Would not recommend. The owner is extremely unprofessional. The cleaners were great but the customer service absolutely ruined it for me. The owner was rude and miscommunicated several times. She also stated "no one wants to clean toilets and if these cleaners had their lives together they would not be cleaners" who says that about their employees?!? Horrible. Edit: Since she has responded to my review with lies I want to make it VERY clear that my review is based on several experiences, not a one time occurrence like she is claiming. Yes, the cleaners were great which is the ONLY reason I gave her company several tries but she has on several occasions made my experience unpleasant. From rescheduling me last minute, to trying to overcharge me twice, to having a cleaner no show (twice), to charging me for 4 services at a time (6 months late), to harassing me about getting her money less than 24 hours after she requested payment. You can tell she's incredibly disorganized and unprofessional. Yes, the last cleaner got a flat tire which is understandable but she kept telling me that she could come in later that day and she never showed due to a miscommunication on her part between her and her cleaner. The whole "I didn't want to send her cleaner into that environment" thing is a lie, her cleaner had a second job and couldn't come in after her tire got fixed, this wasn't relayed to me till much later. She is not reliable, a horrible communicator and comes up with every excuse in the book instead of taking accountability for her own actions.

Response from Company:

This is her 3rd review in 24 hours. Sorry to lose a long-time client. We have over 1,500 reviews averaging 4.5 stars on several different sites. Nearly 40 years in business! I have never made disparaging remarks about cleaners. I began cleaning offices and homes myself as a teen and continued to do so for many years. For over a year we had cleaned for this client several times and she had always expressed satisfaction indicated by her repeat service requests. I disagree with many of the statements in her review. On our last visit the cleaner had a flat tire which was documented by pics. We were unable to clean this day. She had guests arriving. We had cleaned the week prior for 7 hours. I offered a refund and tried to appeal to her better instincts so that we could have peace. I asked her to please remove the review or at least the segments which I recollect differently from her.

4.5 Mary J. Austin, TX
6/26/2023

it was excellent

5.0 Sandra J. Pearland, TX
12/30/2022

Great service!

0.50 Nilesh K. Spring, TX
11/12/2022

{no comment at this time}

Response from Company:

Thank you.

5.0 Nicholas M. Austin, TX
9/23/2022

Very flexible and communicative. Great work.

5.0 Joseph V. Spring, TX
6/29/2022

Abso did a great job! Sent a rep out the very next day. The cleaner did a wonderful job and did all tasks very well. Greatly appreciate the promptness and reliability!

4.0 Selena V. Cibolo, TX
4/25/2022

They did a move out clean for me. I was putting my home up for sale. They clean from top to bottom. Recommend but definitely pricey.

Response from Company:

This client tipped each cleaner $50 ($100 total!). Thank you! 2,700 sq. ft. home, Move-out cleaning, inside appliances, inside windows, etc. Had lived there for nearly 20 years with pets and kids, etc. We agreed upon the fee beforehand. $40 per hour, per person and she could stop the cleaners when she liked. It took each of the two cleaners 6 hours.

5.0 Larry P. San Antonio, TX
4/20/2022

Hard worker. Very satisfied.

5.0 Barbara H. San Antonio, TX
1/16/2022

Excellent cleaning job

3.5 Charles P. Cibolo, TX
10/23/2021

The cleaning was fine but she had to be told to go over it again. Did not clean one area she was asked to clean.

Photos

Ginger's Cleaners, Inc.
Houston Kitchen
Houston Corporate Housing
San Antonio Living Room
Dallas Office
San Antonio Foyer

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
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