LeafFilter Gutter Protection

The product was just installed, and no rain yet, so no comment on the product itself. From start to finish, everyone I worked with was very friendly and helpful. EDIT: BUYER BEWARE! I would rate this zero stars if I could. Horrible experience. Stay away. So disappointed and frustrated with contact after installation, not to mention the awful installation job done on the house in the first place. I had no way of knowing if the product was initially installed correctly, but 3 months after the product was installed, we had a huge rainstorm. I happened to look out the window, and saw water just pouring over the side of the gutters. Contacted customer service, who sent a service rep to the house; he told me the job basically needs to be redone. Iâ ve had service guys at the house twice now, who both told me the job is a redo. But no one actually contacts you about getting it fixed; no calls or contact to actually get anything scheduled. I even had one person in customer service lie to me, and tell me that their records show that a service rep had been to the house and fixed everything; this absolutely did not happen. It is now 3 months after the rainstorm, and I have been going rounds with LeafFilter trying to get anyone to come out and fix it. I donâ t even want to know what is going to happen when we get our first big snow (Iâ m in Colorado); not to mention when icicles are hanging off the gutters. Iâ ve even called the person who sold me the product; still no help. Boy, they train their salesmen well. Every day that goes by, Iâ m more and more sure that I was taken advantage of; a single woman, in her first house, worried about homeownership. He was telling me stories about the companyâ s founder, and stories about his family; he even said he was interested in my services (Iâ m a CPA) and he took my card. I fell for his stories hook, line, and sinker. I know nothing about home repairs, maintenance etc, and relied totally on the integrity and honesty that is company said they had; what a sham! LeafFilter got their money from me (over $3,500), and I have nothing but a product that is pretty much just thrown up on my house. Iâ m so upset and stressed about how much I paid, the awful installation, the awful customer service, the misleading salesman, and just the whole experience. This product was supposed to take away some of the stress of homeownership; I have done nothing but stress about this for 3 months. I have lost all faith in this product as a result of this experience. I plan to request my money back, and they can come get take their product back. I have now read several other reviews on other websites, where other customers have described this exact same experience. Do your research! Donâ t even let them get as far as having a sales rep give you a quote; avoid this company at all costs! Iâ m posting this review on as many websites as I can, and filing a complaint with Colorado Consumer Protection and the Better Business Bureau.

On time, friendly, and very efficient.

Life changing product and excellent customer service!

The work and the product were excellent. I think it was just a tad pricey, though.

The young man that installed my gutter protectors was excellent. On time, very personable and professional. Great job.

Got a few remaining issues that need to be addressed with LeafFilter shortly.

No comments.

After agreeing to have gutter protection installed, I was given an installation time and date of between 10 and 12 on 4/12/2019. At 11:40, the installer called to tell me that he was running behind and would be at my house late in the afternoon. He failed to show up and did not call to reschedule. The next morning, on 4/13/2019, without notifying me, he showed up at 9AM for the installation. I had made plans to be away from of the house that day and was concerned that I would not be there to pay him when he was done. I should not have worried because it took him until 5PM to complete the work. Already put out by his lack of professionalism, I had additional concerns. He complained about the roof shingles as if it was my fault; he explained things in ways in vague terms even after I told him that I knew nothing about roofs and asked that he be more specific. He merely repeated himself and I still have no idea what he said to me. When I asked him questions, his answers were evasive and not on topic. I wonder if he was highâ ¦ In terms of work quality, the next rain will be the proof of the pudding.

Installers were fast efficient and professional...