Infinity Home Improvement, Inc.

Arrived on time with a crew of four and did a great job,

They were slow getting me scheduled I paid ± full and still had to wait I need service because the project has rusted out and they gave me the wrong number for the repairs I have been talking to a answering machine I am not a satisfied customer

Very professional and friendly.

My decks look beautiful!

Really liked the guys who did the work. Just had a couple of things that were missed, no big deal. But getting any kind of response to get it taken care of has been a struggle.

Should have seen the red flags. Needed gutters replaced, gutter helmet, some facia, attic vent, some repair where new and old roof meet. Salesperson rescheduled 3 times. Felt rushed to make decision that day. Was told 2 to 4 weeks. After 4 weeks was told 6 to 8 weeks. We kept calling. Was 6 months when crew came out. Noticed gutter helmet being wrong color. Salesperson checked wrong color on order which we didnt know because we were not told the name of the color. She showed us a gutter helmet that matched our shingles but when installed it wasnt the same. Looked silver, not charcoal black/gray. Halfway through installing, had an area on gutter leaking. Donavan put caulk where leaking. Next rain, still leaking. Donavan put more caulking. Next rain, still leaking. Donavan came out another time and replaced corner gutter piece. Half hour after he left, started raining. Still leaking, but worse. We looked closer at installation of gutter and noticed corner piece lower than gutter on each side. And gutters did not have a gradual slope to downspout. Water puddling in corner. We've contacted Donavan 3 times and was told he would replace this section. He still hasn't fixed this. We've called twice to Tom and left messages with no response. When a woman, Laura called for us to give them a rating for their work, I told her all of the above. She seemed to want to quickly get off the phone with me. She said she would put in a service request. Its been a while and have not heard from anyone. Still have leaking gutter. Hopefully the BBB can help me. Other than this leaking gutter section, no other problems. After filing a complaint they finally came out and fixed it. It just seemed like I had to tell them I would be filing a complaint before they would come out to fix it.

Still waiting to hear when my deck will be scheduled! Have called and left messages x3 with no response. Of course I got a price break for paying the total up front, so they don't feel a need to

Took 6 months to get gutters and fascia done. Every time I called to speak with the construction manager, had to leave message and he never called back. Was originally supposed to have the work done on Nov 18th, nobody showed and never got a call back explaining why. In order to make another appointment I called every day and had to leave a message, finally just got a hold of the front desk snd let them know what was happening. They put me right through to Thom. Set the date for April 21st and had him put it in writing. Did not trust him . Workers show up at 10 am and leave at 2:30. Did not know why, come to find out they did not have the material, weird, they had 4 months to get it. Next day, they show up late saying they had to wait 2 and a half hours to get material from Menards, really?? They left early that day cuz it was raining, although I was told they work in all types of weather. They finally finish, did notclean up their messes, and used plain board fascia instead of white, which is the color of my house. Now I will have to pay more money to get it painted?? They totally ripped me off and I suggest you do not use them. I had to give a half star, but they shouldn not have any stars!

Professional, friendly, polite

Project was not done and will not refund payment. Will not return calls.