Infinity Home Improvement, Inc.

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The workmanship was excellent; installers were knowledgeable and they were able to find solutions to unusual roof pitch conditions. I would have given Infinity a 5, but the installers showed up onsite with the wrong product and a one day job turned into multiple days before the project was completed.

Eric did a really good job. I would hire him again.

Outstanding work and service they did as promised.

Excellent gutters, they use high pressure sales tactics and have iffy communication skills after the sale

They came when promised and repaired the roof. I would recommend them to anyone who asks.

BILL ARRIVED ON TIME READY TO WORK.HIS CREW WERE POLITE AND PROFESSIONAL. ANY AREAS THAT NEEDED ADDITIONAL ATTENTION WERE DELT WITH WITHOUT DICKERING OVER ADDITIONAL PAYMENT. HE FINISHED ON SCHEDULE. HIS CREW CLEANED UP ALL DEBRI SWEPT THE DRIVEWAY. THEY EVEN REMOVED A PLASTIC WRAPPER FROM A TREE A GOOD 6 FEET FROM THE HOUSE. HIS WORD IS GOOD. HE DID EVERYTHING HE PROMISED. I WOULD HIRE HIM AGAIN WITHOUT RESERVATION.

Definitely would not hire them ever again, they did not follow the contract at all, but felt it necessary to charge for labor and materials listed on the contract, I complained to the business as the roofer was pulling out of our driveway, that the legal contract was not followed, I asked to speak to the owner and he never called me back, after persistent calls to speak to the owner I finally a week later talked to him, he said they would follow up, but did not return the call, stated also will be out to fix it in a couple weeks but never came or contacted me until I wrote to the BBB, then I became a priority. The roofer which had done the job incorrectly came back to "finish" the job, he complained about needing to come back, and by the way still did not finish the job correctly! At that point letters to the BBB continued, and I remained unsatisfied! I refused to let this roofer return due to the attitude he displayed, so they sent out a different roofer for the 3rd attempt to follow the contract and he did a better job, but I still wasn't satisfied and felt I was over charged for labor and materials( they must not know that contracts are legal binding agreements) I left the BBB report as "unsatisfactory" due to a simple straight forward project taking 3 attempts over several months was completely unnecessary, and never finished as the contract stated, and now approximately 6 months later I had a shingle right in the middle of where they were working blow off in about 30 mph winds, so now I have to deal with them again...I have never written a review on anything... But I have felt that Infinity Home Improvements has been very unprofessional, terrible customer service and seriously the contract means nothing to them, SO BEWARE!!! I'm not sure how this company is still in business, but they are, please check out more reputable companies that care about their customers and care about the quality of their work, this company lacks both... No matter how simple the job is, I am sure you will be over charged and most likely not be satisfied... My project was to reshingle a roof... BEWARE of this company!!! My shingles have a 1 year warranty, so I called today to inform them of the shingle that flew off and they of course said that they would call me back to set a time when they would be out to replace the shingle.... We'll see how many calls this will take!!!

The job required constant monitoring as they seemed inclined to skip/omit parts of the project. Not a great experience.