Infinity Home Improvement, Inc.

They were very professional and very hard working.

Great job

It took 3 attempts to get the salesman out to our house for the free estimate and sales pitch. When he did come out, he was over an hour late, with NO communication with us about his delay. The salesman did an excellent job telling us all about the company and their services and products. It seemed like a no-brainer to forget about our short experience with them and hire INFINITY HOME IMPROVEMENT to complete our bathtub replacement job. The days after the salesman left our house, with a check paid in full for the services to be rendered everything went to shit. We were given a 3 day time frame to expect the next person in the process to get things started. The site manager was supposed to contact us and come out to our house for measurements, within THREE DAYS. It took two weeks of us calling every day to get the site manager out to our house to measure everything. The site manager measured everything and told us we would be receiving a "custom tub" to fit perfectly in the space we had. We were SO excited to start this process and get what we thought we were paying for, which was $6,417. A few weeks later we heard from the site manager that the tub was ready and we scheduled the work crew to come out. My husband took the day off of work to be there and we were told they would be there BY 9am. 10am rolled around and my husband called every number we had for the company and someone finally called him back around 11:30am, letting us know that the job was cancelled for the day because the crew was sick. We rescheduled for the next time THEY were available to come back out. My husband took ANOTHER day off of work. Again, we were told the work crew would be there BY 9am. Same thing happened, except they finally came before 11. We were told by the salesman that the work crew would be professional and timely. They were NOT what we were expecting based on the salesman's description. They were in sweatpants, ripped up clothes, and nearly two hours late for the job, again with no communication telling us they were on their way or running late. They didn't bring any food or water for the day and asked us to supply them with bottled water and asked my husband around noon if he could run out to Subway to get them lunch! The two men fought with each other all day, but got the job done by 6pm. The finished product looked beautiful, if you had NO idea what we ordered or were told we would be receiving. Upon further inspection we realized the tub they installed was smaller than the one the Site Manager told us we would be receiving. To make this smaller tub fit in the space we had, they put TWO INCHES of plastic trim connecting the tub to the flooring. No one told us there would be trim ON THE FLOOR, lining the entire side of the tub and floor, covering up their error of mis-measuring. There was 15-20 screws left exposed into our bathroom closet, which means we couldn't put anything back until the exposed 2 inches were cut. The caulk started peeling the first

polite and got the job done in a timely manner

They lived up to my expectations. The deck was laid out and built with my requests in mind. Since I am handicapped it was important that the stairs be situated and built so I could easily use them. Love it.

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Hired them over 2 weeks ago. They took the entire payment and never showed back up. Update: I finally called and scheduled them to come out though I was told they would contact me. I took the day off work and gues what.....they did not show up. I called and they apologized and would gladly reschedule......I ALREADY TAKEN THE DAY OFF OF WORK. I had to call them to find out they were not coming. All I got was "Oh sorry". I am just one customer and one experience but they are the most unproffesional company I have ever delt with. Do not make the mistake by hiring Infinity.

Fast!!! Nice job!

Very pleased with the gutter covers.

The workers did a good job. I was impressed that they finished in one day. Only issue I have is not with the workers. Infinity quoted me a price based on a premium underlayment and the workers installed a different underlayment. I asked the workers if that was premium underlayment, and they said it wasn't - it was half the price of the premium. I don't have a problem with what they used, it's just not what we were told they'd use. I asked for a price difference credited back to me. We notified the company, but they haven't gotten back to us. We took pictures of the black adhesive underlayment that the workers used (and the box it came in). What the salesman showed us was a white non-adhesive underlayment. The salesman told us that if we could tear the kind that he had (white underlayment) that the job would be free. I think I could tear the kind that the workers used. My review would be to be careful what you order from this company. You may not get what they say you would get. I'm not faulting the installers, as they just used what was ordered for them.