Reliable Power Systems

Everything went well all from start to finish. Generally, good communication overall. I would recommend them highly.

If I could give less than 1 star I would. Here’s my story….Moved to Florida 3 years ago from the Northeast. Needed a generator so I narrowed it down to 2 venders from Google reviews...Reliable Power Systems and APS. Prices came in about the same, sales people were both likable, it was a coin toss who to use. I chose poorly. It took 8 months to get my generator installed (COVID shortages, not Reliable’s fault). Reliable has a nice on-line system where you can check the status of your install through the whole process. The installation went smoothly - so no problems there (although, they did leave a bit of a mess in my garage, made some holes in my drywall that they wouldn't patch etc. but no big deal). After the install, I immediately sign up for the yearly maintenance agreement with them. Fast forward 8 months later and here’s where my problems start. I have 10 guests visiting me and staying at my house (of course this is when I have problems) and one morning the electric in the kitchen, the hot water heater, the a/c and pool pumps aren't working. The circuit breakers appear all fine and everything else in the house is working. I notice blinking lights on the generator module and so I call Reliable. I explain what’s going on, I tell them I have 10 house guests. Reliable tells me they can’t make it out to my house for 2 weeks. TWO WEEKS. I’m like, how is that possible? It’s March, it’s not even hurricane season. There hasn't been any storms, it’s literally a normal time of year. I tell them I have a maintenance contract with them. They don’t care. TWO WEEKS. I ask to speak to a manager. Two hours later the manager calls me back, says he can fit me in the schedule in 6 days. SIX DAYS (which is 2 days after my guests will have left). Now, what the Reliable manager doesn't know is that in the two hours time between my first call to Reliable and his return call to me I have called my electrician in a panic. I have 10 house guests I can’t cook for, who came to Florida and now can’t use the pool or hot tub, and it’s getting warm in the house. My electrician says “Reliable is the worst, call APS”. So, I call APS. Now, I am not APS’s customer. I did NOT just spend $40,000 with them 8 months prior to purchase and install a generator. In fact, I’m the one who asked for a quote and then didn't even use them. I am no one to them. What does APS tell me? “We’ll be out in an hour”. An hour later they arrive, 15 mins after that they have re-booted my module and suggest that if it happens again that they replace it. APS’s technician had come to my house, fixed the issue and left before I even got a return phone call from Reliable’s manager telling me that he “could fit me in his schedule in 6 days”. I explained to the manager that I had called his competition and that they had already come out and fixed it. The manager told me that “Reliable has a lot of more important customers that take priority over you, like hospitals etc and we always service them first.” Ok, Hospitals are important. But six days in a non-emergency time of year to get a 15 minute repair? How long of a wait will it be during hurricane season? And no customer likes to be told that they basically aren't important—especially after just spending $40,000. I tell the manager this, and that I’m going to leave them a bad review. His reply “We have lots of good reviews, one bad review isn’t going to hurt us”. Hmmm. Are you getting a clear picture of what kind of company Reliable Power Systems is? Do yourself a service and hire Assurance Power Systems from the get go. I now have my maintenance contact with APS and they have continued to provide me with excellent and timely service.

Professional & dependable

Went very well! On time and service people were very courteous and explained what they did so I could fully understand the service that was performed!

Reliable was quick to send a technician to search for a gas leak. The tech, Caesar, was professional and knowledgeable. The tiny leak was found after two appointments and was fixed immediately. I called Reliable because they had installed a full house generator for us last year and was happy with the company.

Work done professionally

Fine. Have always done a great job.

Service technician, Alrick Richards, perform the warranty repair on my generator. He was knowledgeable, professional, and gracious with his time to explain the repairs and answer all my questions. He provided excellent service.

Fabulous Work was done in an extremely professional manner I received a report with photos of all work done and prognosis of the status of my unit without any upselling I Highly recommend this company

Received a notification call prior to actual appt from the tech. Tech was friendly & explained every step what he was going to do as this was a maintenance check of Our generator. He notified me as to when he had to shut my power off for a physical change over for the generator to kick in see how it would run. Upon completion, he came back back to my door, he checked about power coming back on & making sure that my A/C came back as well. The A/C took longer time even after my doing w/the thermastat, so the tech went into his Van to "do paperwork". Came back for a recheck on A/C in my house as it finally kicked in. He was kind enough to do that doublecheck/my request. I gave him a bottle of water for being out in the heat all that time & being kind for the recheck There are not many companies out there w/professional & courteous mannered Techs like this 1, Unfortunately I cannot remember his name? I never got an "E-mail Receipt Copy" from the Company/the Tech's response back to me for maintenance visit of the breakdown of what he did specifically?