Reliable Power Systems

I would highly recommend them.

I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere.

Very very very high estimate that cost $60 . Over $800 to replace 2 fans, one ceiling and one exhaust fan with electricity already there. I just got an estimate for $200. Beware of this company. Donald Parker

Through the sales process they painted a beautiful picture. I dont believe the lowest price is always the best deal. I price compared two companies, Reliable was a bit more money but I liked the salesman and I believed the picture he painted. So much for "reliable", they are nothing of the sort. Horrible customer service and zero support after the sale. Run to another company as there are several others in the area to chose from.

Communication is almost non existence. I have left several messages with no response 3 to 5 days later. Still waiting. God forbid I should need a repair. A 10 year warranty does me no good if you can't contact anyone? Just Saying? Hope your not in a hurry?

Pete, the technician from Reliable was very professional and efficiently administered a detailed evaluation of my generator.. I am very satisfied with the results.

Nothing

Thank you to reliable electric systems for their great employees . Their service maintenance rep… Pete was fantastic to work with. Always exceptional customer service. Appreciated the phone call ahead… Very efficient service and knowledgeable service that he offered. Very professional and friendly. Thank you to Pete for taking care of our home needs today.

.

Literally has to be one of the worst places to do business. i put a deposit down to install a whole home generator and after 5-6 weeks still didn't have a permit, permit number or any clue where i was in the process. It seems Reliable Power Systems hired an outside firm to do their permitting, but that outside firm is just as unreliable - - pun intended. I was repeated told someone would reach out to me with info, but didn't hear anything for weeks after multiple emails/txt to the salesperson. Only when i threatened to cancel my order and ask for my money back, did i get a return phone call - - a phone call that was littered with inaccurate information, of course. After 6 weeks of aggravation, I demanded my money back. And, what does Reliable Power Systems do? Take 30% of my deposit and not return any of my calls on 'why' they would take 30% of my deposit when they literally did nothing for me. Fine business practices you have there.