Earthwise Heating and Cooling Co., Inc.

He was prompt and thorough, gave good recommendations and explanations. Excellent work overall.

everything was fine

Great service! Installed furnace and it has worked well.

Top notch customer service and work. Highly recommended.

This is a good business. Talk to them and you’ll see why. Kind, respectful, not condescending like other companies can be

Good service

I contacted the company because the new installation from about 10 months ago was not working. The home owner is 82 Years old with dementia. She has been without heat since yesterday. I talked to the owner - Steve only to find out, there was an inspection failure identified on 6/16 by the City of Hillsboro and yesterday, 3/14 10 MONTHS later they came to fix it. The City of Hillsboro provided information on the failure and this company provided different information. While they did send a service tech to check it out in a timely manner, their were more issues identified. The person working on the system yesterday turned of the breakers. When the Tech, Scott/Rob were there, they told me the 4" filter had been jammed into the unit and needed to be replaced. The filter was installed by the company (Stan/Morgan/John) one of them did the faulty installation. Scott tried to do some service recovery for the company but only made things worse. Scot did say he would have a new filter delivered - FREE OF CHARGE - This was almost a worthless gesture in light of all the other issues identified. Blaming the City of Hillsboro and "New Inspectors" Scot also noted this was a sub-contractors (Electrical) issue. It is worth noting I asked for names of the owners other then Steve and they were not provided. After talking with WA Co, City of Hillsboro, State of OR Building Code Division "Minor Label Program" recommendations were made to make this service and safety issue more public. Paying $14,000 to $16,000 for a new system and the way the interactions have been with this company - Beware of what services are provided and make sure your inspections are follow up on. **** With the Minor Label Program, Companies can use these to by-pass the permitting process through the State/County/City. The audit process from the state is a random selection for a local entity to do an inspection. In this case the audit for a local inspection was done and found it did not pass. 10 moths from the time it was identified to the time it was fix is unacceptable. IF they fail with a random inspection.... what are the odds their other work would fail also. BEWARE - It's you money, property and safety at risk despite who's to blame or what the issue identified is. I am checking the warranty and service contract and will cancel ASAP I never want to have their service again. MORE TO FOLLOW

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Earthwise works with me to ensure the issues are clearly defined, immediate and effective action is taken to remedy the situation and ensure I fully understand everything. All employees are very professional and knowledgeable. I only call Earthwise for my needs. All my services have cost less than what my neighbors paid for other companies to perform the same services.

Morgan from Earthwise was very professional and provided excellent service on our AC unit.