XpertAV Premier Installations, LLC

Great job.

Technicians Ron and Anthony are both very gregarious and friendly while doing their best to ensure customer satisfaction. They were on time and completed the antennae replacement/new antennae installation in about an hour. We are very pleased with the entire experience.

I had video surveillance installed for my business, and I could not be happier... Not only was the price right, but the gentleman that came out to do the install was fast, knew his stuff, but he also cleaned up perfectly before going. No problems whatsoever. Highly recommend!

While the first install did not go as planned, once AV Tech got back to me with proper mounting hardware, the install went fine. They were one day later than planned, but that was not really a problem. Antenna they installed on gable end of roof was a Windward, similar to what is used on motor homes. The antenna has a built-in signal booster, but I think that given the distance to transmitters and tall trees around, we may require an additional signal booster. Having used such an antenna on a photometer, their range is not the greatest. But the antennas was what AV Tech said would work for me. We have it hooked up to two televisions. On both TV,s CBS and PBS stations break up digitally and also audio drops out. NBC, ABC and assortment of other channels all seem to be received very well. The digital picture we receive is great for 1080 broadcasts and I notice that some stations only broadcast in 720 or even lower. The 1080 broadcast are even sharper than we got local channels through Direct TV. On our newest smart TV, in addition to about 40 digital stations we receive another 40 to 50 stations that we will rarely if ever watch, but they are available with an outside antenna. Cutting the cable, so to speak, may require some additional expense as the $189 antenna (expensive) and the installation cost of over $350 (seemed a little high) do not give the over-the-air reception we expected. So while satisfied the installers (Robert and Michael) did a great job, the overall resulting reception leaves something to be desired. I spoke with AV Tech about a second booster for our main TV we watch the most and seems to have the most reception issues, but after a few days I find that both TVs have signal issues.

Forgot my appointment. Arrived 4 hours late. But they eventually did a good job.

Prompt; professional techs Clean and courteous. Good follow up and results

The main reason for giving two star's for customer service is the near impossibility of getting Wayne, the owner/manager, on the phone. Messages go to voice mail and days go by before he responds if at all. When he does respond there seems to be confusion about what is supposed to be going on. Basic installation of security cameras seemed ok although I wish I had realized I would have to do my own drywall patching and texturizing. That's probably in the fine print but it would be nice if they would at least prep the drywall for painting. At this time after reading other reviews and because of my own experience I would not recommend this company. Too bad as the installers were pleasant and seemed to know what they were doing. 8/6/18 Update. Am removing another star because of the owner's innacurate and, in my opinion, defensive response to a review I posted elsewhere (see BBB). He's had more than ample opportunity to return my phone calls and to reach out to amicably resolve issues. Poor customer support. Can't recommend.

This company NEVER completed the job. I have a security recorder, but it's NOT installed. I offered to pay extra money, but they don't answer their calls. It has been a week and no response. They have literally disappeared. Now I don't know what to do. The security recorded has no instructions and I don't even have a receipt for the unit, and I paid for it!

Very nice and professional

N/A