Window World of Houston

They were really good and I have no complaints at all. There were some things that I wanted changed after they left that weren't right and they were really nice about doing it.

They did an excellent job! We are very happy and can't believe what a difference replacing the windows has made.

Ordered from WW back in September. Got a call last week that the windows were in. Caller left message on answer machine. I tried to call back but it was after hours. I left my cell number. No call back. I called on Monday and asked for an appointment for an install. She set me up for Wednesday. Installer was running late back arrived by 10am and was finished before 3pm. Very professional. Nice clean up. Beautiful windows!

Very well. The estimator came out the day after I called to give me a quote. The price was excellent. The day of installation went great -- it took about an hour a window and they cleaned up completely.

The job went quicker than I thought it would. They called about a week ahead of time and said they could work on it right away. They were punctual and on time. They were quite professional as well, with one exception. One of them broke a candle in my room and put it in the trash without telling me. I didn't discover it until I stepped on a piece of glass. It bothered me that he didn't say anything. Then again, half of the crew couldn't speak English.

Salesman Chad Wilson was prompt to respond and was happy to come back once more during the evening, so my husband and I could decide together. After we decided to go ahead, Chad took all the measurements, which turned out to be accurate on the day of installation. Windows arrived two weeks earlier than expected, which was great. Workmanship was great. Very efficient crew. Worked well together, completed all the work in one day. Checked quality and were responsive to questions and requests. Would recommend.

The free estimate seemed incredibly reasonable compared to others, with little apparent difference in quality. Upon deciding to go ahead, the salesman came back out immediately, took measurements & told me that they would call in 3 weeks to schedule the installation. 3 weeks to the day, they did call and scheduled a time that was convenient for me (in the same week). When the installers arrived, I found out that they were from the Baton Rouge office, because Houston had gotten backed up on installations, so they brought in extra crews to keep their customer commitments (I was impressed). They were pleasant & completed the installation in 1 day, finishing after it was dark. Both a service rep and my salesman stopped by during the day to check on the installation. The next day when I was able to look at the windows closer, I found a few issues (hole in screen, trim work, loose screens). I was scheduled for a follow-up visit to correct these - they came, fixed , & I'm happy.

I received five estimates and decided to use Window World because of the quality of their window, the reasonable pricing and the honesty and knowledge of the sales person Mr. Preston Stephens. The work crew was excellent and experienced. They cleaned up very thoroughly.