Window World of Houston

After soliciting multiple estimates to replace the windows on our 40 year old house, we decided to go with Window World.  The salesman was prompt, knowledgeable, and made recommendations that added to the aesthetic of our house and saved us money at the same time.  His estimate was nearly $2000 less than the next lowest estimate we received.   Window World called quickly to set up the installation and were very accommodating in meeting our request for a Saturday.  They also called the day before to verify the appointment.  On the day of the installation, the installer and his helper called to let us know they were on the way and then arrived promptly.  They laid down drop cloths both inside and outside and removed the original windows.  Once the installation was complete, they did a good job cleaning up and then walked us through the whole house to inspect.  He also showed me how to operate the windows for cleaning from the inside. Our house has a "smart" electric meter and we receive a weekly statement from Reliant Energy showing our electricity usage compared to the previous week.  We could tell instantly that the windows were working when we looked at a day-by-day comparison to the week before the windows were installed!  Woohoo! I was referred to Window World by a friend of my mom's - they sent her a check for $50 and now the two of them are going out for dinner to celebrate my new windows.  Don't forget to tell them who referred you or to make sure you receive your Angie's List discount.

Great looking windows at an affordable price!

I was unhappy with them.  They didn’t give all the information that I was supposed to have for my rebate.  I’ll have to go back to them for that.  One of the workers tried to get the new project back.  I would not use them again in the future.      

good service + reasonable price. I can finally open my windows. Previously, our windows were painted shut. Now I can open them and let in some breeze. 

We were extraordinarily pleased with them. The installation went very efficiently and the quality of their product has been good. We spent $3000, but it was worth it. Everything about them was satisfactory including the crew that came out. When we called the guy for the bid, he showed up and gave us a bid. Then the contract guy came in and did the installation. Everything is in good shape and there was no mess. We had one small problem, but we never called them back about it because it was a minor job and my husband took care of it. He fixed it in about 10 to 15 minutes. We never even gave them an opportunity to make that right. We didn?t discover that until about two months after they left because we don?t usually use those storm shutters. They hadn?t put those shutters in, but they had to take them off when they installed them because of the windows. We didn?t have any problems with them. They were great. I would use them again. We recommended them to our neighbor and they used them as well.

DO NOT USE WINDOW WORLD!!! My experience with Window World Houston has been the worst contractor experience of my life. I will try to be brief, but it has been such a long, arduous process that I don't know if I can. 01/28/11: Installation scheduled. Installer calls 3 times to delay when he is arriving. When I confirm the scope of the work, he is unaware that there is termite damage to the wall framing that he is supposed to repair. He finally shows up at 3pm, alone (no helper) and without the materials he needs for the job. I send him away. 02/02/11: Installer comes back and spends all day with removal and replacement. He brought his teenage son to help him. After all day of removal, fixing the wall, wrecking the moulding, and installing the replacement windows, he tells me that the picture window (5'x6') has a manufacturing defect....the sides bow in towards the center like an hour glass. I'm told it will take 3 weeks to order a new window. Now my plantation shutters are in the dining room, the wall is exposed on the inside with no insulation, and I have a defective window for 3 weeks. 02/25/11: The window has arrived in Houston. I receive a call at 730am that they dropped my window while loading it in the truck and broke it. It will take another 2 weeks to order me a new one. 03/09/11: Installation of the unbroken, not defective window. The installers show up at 5pm (at my request) to do the installation so I don't have to take any more time off of work. While they are trying to remove the defective window from between the 2 casement windows, they forget to remove 1 screw and end up ripping the screw out of the sill. In the process of trying to rip out the picture window, it becomes apparent that one of the casement windows has been installed with 2 screws installed at an angle which are now ripping the vinyl frame of the window. So now the picture window is installed, but the adjacent casement window is messed up. Also, I had to point out to them that the windows were not installed straight....they bowed out relative to one another. The installers were upset that I was making them correct the problem. 03/10/11: Meet with the supervisor about the poorly installed casement window. He agrees that it was done incorrectly and that they will replace it. They happen to have one in stock from one of the re-orders of my picture window. This required me to take more time off of work to meet with the supervisor. 03/11/11: Replacement of the damaged casement window. Installer shows up to replace the casement window. I signed the completion paperwork pending a conversation with the owner of the branch. I wanted to express my displeasure at the whole project, the duration, the shotty work, and discuss why I should pay full price for all these problems. My credit card was charged the next day, regardless, with no contact from owner. 03/14/11-03/20/11: Called window world 5 times to try to speak with Robert, the owner. I left a message on his voice mail or with the staff each time. No response. 03/21/11: Receive a call from Robert after threatening to cancel payment. He agrees to a $100 refund for my problems. He states that it will take 36-72hrs to post. 03/25/11: Refund has not posted. I call and leave a message for Robert. 03/28/11: Refund has not posted. Robert calls me and tells me that he's checking into it and will call me back "in a minute". He does not call me back. 03/29/11: Still no response or refund. I call and leave a message. 03/30/11: I call again. I talk to Robert. He confirms that the refund was made on 03/28/11. 03/30/11: My general contractor arrives to fix the sheetrock and paint the interior of the room the windows are in. He tells me that the wood framing of the window was done incorrectly, the joists are not level, and the vertical joists between the top of the window frame and the roof beam were just put in there without any consideration to keeping the roof beam straight. He is going to have to fix all of this to be able to do the sheet rock and re-install the plantation shutters. I told Robert about it and he said that they cant guarantee that the shutters would fit again. I suggested that they don't do work that they are not qualified to do correctly, especially if they plan to charge for it. It ended up taking over 6 weeks to install 1 window correctly and required my constant oversight and countless hours of my time chasing them to do the work correctly. I had to take 2 vacation days (that ended up being totally wasted since they didnt do any work either day), long lunch breaks, and leave work early on several occasions. It was still done incorrectly. Do not use Window World.

BEWARE - DO NOT USE THIS COMPANY!!!! We had used this company for replacement windows for entire home due to the low price. Considering the low cost, the windows themselves are adequate, although the installation was very sloppy. My husband and I spent many hours cleaning up glue and caulk from around the window frames. We had to repaint the outside window frame trim because they scraped and damaged the hardiplank during installation. The vinyl trim pieces around the outside of the windows were cut by hand and look very cheap. Dirt collects in the window sills requiring them to be cleaned frequently. We had to have them return several times to adjust the windows. One of the windows had to be completely replaced requiring several service calls. Sometimes we would schedule a service call and they just wouldn't show up. Very frustrating when you have to take time off from work! One of the large windows in the upstairs of our home still does not close properly despite several service calls. On one of the service calls, the installers showed up without a ladder. Another time they just added more caulk to the window frame and told us to use WD40. It seems that the installers that they send out do not want to deal with our window because it is on the second story and is very heavy so we have given up on ever getting it fixed and working properly. We also ordered replacement doors. We never received one of the doors, so after more than six months of waiting, I sent a certified letter to the company to cancel our order. One of the other two doors that we did receive has been a nightmare. It did not close properly and still sticks at times. We have scheduled service calls and they either do not show up or on one service call, they showed up at 6 p.m. on a friday and then did not want to deal with rehanging the door. We finally paid a handyman to come and rehang the door so that it would close. The same door has condensation between the panes of glass whenever it rains. After 3 to 4 months of calling Window World, (they never call us!) we were told by someone in the Baton Rouge office that we would get a replacement door. They showed up with the wrong door and with a replacement pane of glass that did not even fit the door! After all of the phone calls to this company, days that we have to take off from work, it is just not worth any money that we may have thought we saved to deal with this company. The communication between Window World and the installers is terrible. I am really surprised by the other reviews that give this company high ratings, overall we have had a terrible experience. I hope you can benefit from this review and avoid making the same mistake that we did in using this company in the attempt to save money.

When my husband called for a salesperson to come out and give us a price on 3 windows he seemed to busy. The salesman said he was going to a convention and wouldnt be back for a week, but he would come out after he returned.We didnt hear from him again untill my husband called and said we decided on 11 windows the sales man was out within a day. I dont think the sales man was intrested because we were only looking at originally replacing 3 windows.Turned out the salesman was awesome and our windows look great.

I don't even know where to start with this company. I will try to sum it up, which will still be long. My #1 problem is customer service, which is simply non-existent in this Company. My #2 problem is the manufacturer that Window World uses - Alside. Most all windows are fine, as far as I know, except for one - the most important one - a large 70" x 70" picture window that is (was) the pride and joy of our house. I will speak about that here. Installation was a nightmare. Cleanup was not good. The window (and 5-6 ordered after that) has major defects that are very visible. They purposely make sure they are done at sundown so you can't tell what they did. They wouldn't have to if they wouldn't have taken a 2 hour lunch. The Field Supervisor at the time (Tim), who no longer works there, was horrible. I needed him to come out to explain to me how I can repair my outside siding around my large picture window (that was severely damaged during installation) without ruining any warranty related to caulking, etc. He stood me up 3 times, each time never calling me to say he wasn't going to make it. Finally one day he came by. But, this field supervisor told me to do something that was totally incorrect and would have damaged the window. Thank God my handyman figured that out before doing the recommended 'fix'. As of March 31, 2010, I was still waiting for a non-defective large picture window. Yes, almost a year later. The original window had defects. So did the replacement. Also the next 3-4 ordered. Not to mention a couple times no one at Window World knew what happened to the window ordered. I've almost forgotten how many have been ordered since my installation. First one came in, they came to my house, unwrapped it, and black goo was in between the windows. The next one came in, and I was told over the phone that it was cracked. The next one came in, was installed, and had the same defect (even worse than original). Another one was ordered, don't know what happened to it. Another one was ordered recently. I took off work, waited for the installer, who never showed up. I called Window World and was told he wasn't coming. Gee, thanks for the phone call to notify me. And I confirmed it just the day before to make sure (because I've been stood up before). So then I was told that the window that has been in the warehouse was wrong, or the wrong size...... you know... the same window that keeps being ordered every 2 months for a year now..... the one with the information in the computer.... the one that can't seem to be made without defects. Okay.. rambling here because I am fed up with the customer service of this Company. I've dealt with so many Window World people it's nuts. Probably 8-10 field supervisors, etc. Only the last one (Mike) still works there. I've never seen so much turnover. One day a field supervisor is at my house, then in 2 weeks he "no longer works here". I've heard that 5-6 times now. The head of customer service (Jason) seemed okay and was always responsive and polite (at least he was ordering windows). We had long conversations and I felt comfortable my problem would eventually be resolved. But he is no longer there (since Dec '09). The rest of this organization irritates me because there is NO customer service. Worse than bad. There is no communication among these folks. No consideration of a person having to take time off of work to be at home for them, then no one showing up, and not even receiving a phone call. Complete and utterly horrible customer service. Hope you don't have an issue with a window. Okay, today is September 28, 2010. It's been 16 months now and I STILL have a bad window. Looks great when it's cloudy or raining, but on a nice clear day with the sun out, all my friends ask me why I don't clean my big window. I tell them it is clean, and that all that 'junk' is between the glass - including the foggy stuff. If you call the main # and can get through all the teenage girls working there, perhaps the one in charge of customer service will take your call. More than likely she'll be out to lunch, on another call, etc. Seems the #1 priority is new windows - NOT customer service on existing customers with issues, problems or defects. And that is the wrong way to do business, especially when you rely on referrals for new business. Perhaps I've been experiencing the old fashioned "you get what you pay for" lesson. Be careful when dealing with Eric, who runs the Houston office. He wants your money for new windows. After that, he doesn't give a rats a**. My wife has a list of no less than 10 people we've been dealing with for over a year, ALL who no longer work there. I'm tired and have had this report "on hold" for too long now. I'm submitting it because I'm tired of it all. P.S. In between all this I needed to have a smaller double-hung window glass replaced because of a broken seal. The first try I was stood up by the "fixer", with absolutely no notice and no phone call. A wasted vacation day. The second time around it was done very well. It was this person who was the first to 'diagnose' my large picture window that I am still hoping I will have one day - without dust, dirt and fog within it. Oh, and we contacted the manufacturer (Alside). They don't even care. Anyone is welcom to contact me in Houston. You can visit me and I'll show you my window(s). Especially if you are trying to decide whether to go with Window World. Be skeptical of any company that uses Alside windows as well.

Not on time, not with the windows I ordered, not a valid warranty, damage to my home, can't sell my home in this condition they left it, legal suit to resolve it! I'd run the opposite way as fast as I could if I were you! My health has suffered from trying to get this resolved! Run!