Window World of Houston

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They don't have good customer service.  The boss is the one who comes out to do the measuring and the estimates and he was not professionally dressed.  They did not do a good job and did damage to the interior of my house and also did a sloppy job on the outside as well.

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Crew arrived 3 hours late, they were very professional and did anamazing job.

Purchasing the windows was not a problem. Window world happily cashed the check and our windows were on their way.  We got an email that the windows had arrived in Houston, the email stated that a customer service agent would call us, but no such call was ever received. We called the Houston office to schedule our installation.  We decided on Monday 7/28. On Sunday 7/27 we received a reminder email about the installation that also stated that someone would call us before 9 am to give us a time frame. At 9.30 am on Monday morning we had heard nothing so we called to find out where the installers were at. The person answering could not give us an answer but told us she would call back. 20 minutes later we received a call and were informed that we would not get our windows installed that day since our installer had been injured on the first stop of the morning.  We were offered to reschedule. Keep in mind that we both work and had taken vacation on this day.  I asked to have the manager to give me a call ASAP. After waiting an hour I called back again and was informed that they could re-schedule us, which again I did not want. Then I was offered a possibility of next day installation. Again I asked for manager to call me. I got a call back that went to voice mail and when I called back the person I spoke to was oblivious and offered a next week appointment. After much discussing I was told that the installation supervisor would call me within 5 minutes.  30 min later I called back again and finally the installation manager called my husband and said they would be here by 10 and we should get a call by then. We were not entirely happy with this since we knew the installation would take quite a few hours and we wanted to be the first stop for the day.  I called the corporate headquarters to speak to them since at this point we are both very disappointed and upset with the lack of communication from Window World. I was transferred to the operations manager in Louisiana, whom apologized and swore up and down that the crew would be here way before 10, they would call us before 8 and they could load up the night before and be ready early.   Tuesday 7/29 at 8.11 am I called the local office AGAIN to find out where the installers were and was informed that they don?t come in until after 8 and they have to load things and we would get a call. I asked to speak to the manager and was transferred to the Operations Manager again and he swore they had loaded up the night before, we were the first stop and he would personally find out what was going on and call me back. I never heard a word from him but the crew chief called half an hour later and told me they would be here around 11! 11 am?!?!? If that is the first stop of the day, how did someone get injured before 9 am the day before??   We can?t complain about the crew, they did a decent job. They did however leave caulk globs, glass shards and some trash.   We are overall very unhappy with having to spend two vacation days on something that should have cost us one. The fact that they didn?t show up until 11 made it take ALL DAY to install the windows and I had very little time for clean up.   The worst was the lack of communication and the empty promises of return phone calls. We will never use WindowWorld again.

It went well. They had to special order the window because of the size. It took about three weeks to get the window. They were fast and the finished product was great. They did great quality work. even though they did a small job they treated us great and were attentive to what needed to get done.

At my invitation, Window World sent a representative to explain what the company had to offer.  After a thorough explanation of what I could expect from this company, I decided to contract with them to have 9 windows replaced.  The representative took measurements of all windows and proceeded with the ordering process.  I was given an  approximate date the order would be completed and ready for install.  There were 2 installations scheduled before mine, one of which required additional time.  It was nearly 4:00 p.m. when they arrived, but I was assured the job would be completed.  Before the work began,  Ernest and his crew of 3 went to each window and measured again.  When the job was completed, it was nearly dusk and my windows looked so nice.  My next door neighbors thought so, too.  I'm so pleased and I sleep so soundly now that I don't hear outside noises.

They were great. They did the job well.