Keystone Basement Systems & Structural Repair, Inc.

Great

Great

The crew that put piers under our house was in a rush, begining to end spending just under 3 days putting in 13 piers on a very deep foundation in clay and rock soil in poor weather; the 14th and 15th piers they were unable to install. There are also two locations where 2 days afterwards the soil had settled several feet bellow it's original level. Both the sides and the back yard were left very uneven and covered in raised excavator tread marks. On one side wires that need to be covered were left exposed and wires that need to be exposed were covered. They caused property damage to us and both neighbors on either side of us at a distance well beyond how far we were advised to remove our belongings from the site. It took a week from initial complaints to have the job inspected. It took another week to have Keystone come out to fix one of our neighbor's lawn. This second crew was not instructed in what they were there for; I had to explain it. They had to come back at a later time to do the work. Even then they did not bring grass seed as promised by the project manager and did not fully remove the dirt across our property line or fully flatten the area. My husband and I gave up and are repairing their lawn ourselves. Keystone does not seem to have a system for following up or reparations. Very little was communicated to us throughout this whole process without us initiating communications.

They completed a very nice job

They are very professional. Answer all your questions. Do excellent work. And they clean up the mess and don't leave anything lying around on the ground. I've used them twice and was completely satisfied both times.

The product itself is working. Unfortunately we changed how the sump pump was going to be placed. We were billed for extra service that we did not receive. It took close to three months to receive the refund. Calls were placed and not returned. Only when we threatened to take them to small claims court did they finally send the reimbursement to me. We were unhappy about the level they drilled so hopefully we have no additional problems. They are great when they receive their money but not so great when you have issues with what they did. I would not refer them to anyone due to my experience.

They promised to dry up the basement. There are still numerous leaks and they refuse to fix them.

They did our basement right before Christmas. They did a fantastic job. They even helped me remove an old well pump that was in the way of their work. They were very professional and punctual. Water would actually run down the wall in a few areas that is no longer happening. The amount of water that was coming in as they were working was not a good thing as it had not rained in about a week.

Our driveway looks worse now. The foam that was injected under the concrete pads is now on our driveway and will not come off. The driveway is also not level as promised. We spent a lot of money to be this dissatified.

Very informative about my situation, came the next day and cleaned up so well, it was like they were never there. It was awesome!