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Learn about our screening process91% Recommended
23 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: 9:00 AM - 5:00 PM
- Sun: Closed
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Achievements
Service Details
Areas of Expertise
- CSRS (Certified Structural Repair Specialist)#149 with BHA Accreditation
- CWS (Certified Waterproofing Specialist) #149 with BHA Accreditation
- Foundation Waterproofing
- Sump Pumps or Dewatering Pump Units
- Structural Repair
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Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
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Reviews
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Showing 181-190 of 194 results
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Claus M.
Pittsburgh, PA
10/28/2011
Crew did a great job in installing drainage and sump pump system. My problem was that this was a finished basement and required additional construction of a closet to conceal exposed parts of the solution. The sales person implied that the crew would be able to do this (excepting painting) as part of the solution sold. In fact, the crew was not willing to perform this work since the level of finish was more than they felt comfortable performing and I had to have the closet done by another contractor at significant additional expense on top of an already expensive solution. Sorting this out also required rescheduling the job.
Response from Company:
Claus, thank you for the feedback. As you may recall from talking to me at your home, we will always be honest with you...even if that means turning down work. In the end, with how beautiful your office room was, we didn't feel comfortable performing carpentry work that was over our head. It is true that this warranted rescheduling the job, but that was the only way to do things right. How you handle challenges as a person, or a company, is what defines you as "good" or "bad." In the end it would have been unprofessional to "try" to perform services that we are not qualified to perform. In the end, we had to be honest about that.
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Michael W.
Monaca, PA
10/25/2011
Overall, not pleased with the company. Initial meeting and explanation of system and company went well. Scheduled a beginning date of work. Asked to handle all details before work started, since I would not be present and didnt want family to have to deal with anything during this project. Talked to company night before to tie up any loose ends. Long story short, execution of work was terrible. Most companies I have worked with in past make sure to clean work area before leaving. In this case, baseboards were dirty/covered in concrete, carpet was frayed at ends, and padding was ripped in some spots. Overall, not a positive experience.
Response from Company:
As the owner of Keystone I wold like to address this matter personally. We are not perfect. Even though the nature of our work is intrusive and dirty, we try to do the best we can to clean up and haul away work related debris. In this case some areas where we worked were disrupted. In light of this we sent our a qualified contractor to fix all aspects at our cost. When we were done the area was returned to normal and it looked very good. We made multiple trips to the clients home and maintained good communication. How you handle your problems is what defines you as a good or bad company. We made the situation right in this case.
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Christopher E.
Wexford, PA
9/3/2011
Very helpful and professional - gave me what I needed, not what the contractor wanted. Very detailed oriented. Salesman Kyle and work crew Tony, Tammy & Rob were very easy and accomodating to my needs and schedule. Fast and thorough, with quick clean up.
Response from Company:
Christopher, it was a pleasure to work for you. Thank you for the kind words.
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Steven M.
Glenshaw, PA
5/27/2011
Keystone did a great job with my basement project. Aaron was very knowledgeable and polite when he met with us. My only complaint would be that it took a little too long to get an inspection but that was understandable as I'm sure they are busy. My project was pretty small compared to most I only needed an internal french drain installed in one corner of my basement. Every other company I got estimates from wanted to sell me there patented projects instead of just fix the problem. The actual work was done in one day with only two guys they were very quick and they did a quality job.
Response from Company:
Steven, Thank you for your business. Even though your project may be considered small in comparison to others we perform, we still maintain the same level of due diligence. It was a pleasure to have worked for you. Best of luck. Aaron Stull
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Danny S.
Sewickley, PA
2/27/2011
They were very professional, and knowledgeable. Did an excellent job on my basement problem. Would recommend to family and friends.
Response from Company:
Danny, I am very pleased with the work we did at your home. Everything turned out wonderful and your home is safe and protected. Should you ever need a thing please do not hesitate to call.
5.0
Patrick S.
Irwin, PA
7/31/2010
Friendly, knowledgeable, professional and best of all gave us a report that we didn't need any work done at this time, which was very good news to us. We would call him again if anything came up.
Response from Company:
Your review is one that I am very proud of because you did not have a problem that needed fixed. Some companies would have tried to "push" some type of product or service on to you but I make it a point to always give my clients the truth. I have found that this approach, even if we do not do work for you, shows others we are honest and in turn allows our firm to continue its robust growth. Thank you for your time.
5.0
David G.
Brighton, CO
7/29/2010
Mr. Stull was very professional from the first contact with him through completion. He did a great job communicating with me regarding setting up an appointment, assessing the problem, describing the solution, answering my questions and working with me through the process. His experience is very evident and I would not hesitate to recommend his company to others.
Response from Company:
David, thank you for your kind words. Knowledge and continuing education are something our firm takes seriously. We do this so that when you deal with out company you are getting a truly knowledgeable voice.
5.0
Stefanie S.
Pittsburgh, PA
4/26/2010
They were very professional. They recommended that we have mold removed as well as an internal french drain installed. When we financially could only do the mold removal they did not question us or hesitate to help. We are moving in to a new house and if anything comes up there we will definitely use Keystone Basement Systems!
Response from Company:
Stephanie, It is my pleasure to have helped. Problems such as your can be a challenge, so we take much care in walking you through the process.
5.0
Jareen Z.
Pittsburgh, PA
4/17/2010
Very professional. Explained procedure very well. I understood exactly what Keystone was going to do and how it would work. The owner visited me on the second day as I requested to check on the progress.
Response from Company:
Jareen, It was pleasure to visit you and help you with your situation. As the owner of Keystone I do not consider myself to be an "office only" manager who never meets his customers. I truly love meeting my clients and helping then through their issues. I remember your situation vividly as you had signed with another company and when I came, and you could compare apples to apples, our system not only gave you more necessary features, but we were a better price. I am so honored to have helped you.
5.0
Monica M.
Pittsburgh, PA
2/22/2010
they were great i told everyone about them.
Response from Company:
Thank you. Word of mouth advertising is the just reward for good work.
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