Jay Shapiro Computers

This is a complete reversal of the 5 star review I gave Jay Shapiro Computers early September. I would give negative stars if this was possible. As you read this keep in mind the concept of a wolf in sheep s clothing. Sep 6th: After reading his generally positive reviews I met Jay in person and he resolved a number of matters on our PC. Of most relevance to this review is that Jay installed Logmein which allowed him to access the computer remotely. Meeting ended with positive sentiment. Oct 13th : I received 3 unsolicited text messages from Jay: Tony, I am getting some strange alerts coming from (your) computer Is everything working OK Sure enough the home screen had changed to Virus 1 and I was unable to login. Over the next 24 hours Jay worked with a black screen except for a short period where he showed that all folders, files, music and photos had completely disappeared and he was apparently doing his best to recover them. Amazingly(?) he did manage to fully restore the computer. However when I started asking meaningful questions after three detailed investigative discussions with Logmein helpdesk Jay too easily waived his entire invoice and claimed that the matter was giving him chest pains. I offered Jay double time payment to provide a report confirming the detail of the strange alerts , sharing all Logmein logs and confirming the logic of using a black screen. I have also offered to pay his original invoice in full upon satisfactory explanation. Jay has stopped responding and despite my offer of additional payment has provided no explanation as to how he apparently became aware of a virus infection in the first place. Coincidentally I note a yelp review Jan 8 2017 which seems remarkably similar to my experience. I believe Jay is running a scam business profiting for himself by cleaning up self-inflicted spurious Virus infections.

Unfortunately my computer was not worth repairing . He provided prompt service at a lower price for the estimate of all the other vendors I called. I appreciate his honesty by recommending that the work not be done because the cost of repairs was more than the computer was actually worth. I am definitely going to keep his phone number in case I need work done on my new computer in the future.

He was very professional. Drove from Manhattan to see me and resolve my hacking issue. I highly recommend his services. Jay is a consumate professional, warm, friendly, and above all, extremely knowledgeable.

Very helpful. Easy to deal with. Very pleased

My laptop worked eventually as soon as I sat down with him so no work was done. But very friendly and timely feedback on phone calls, thank you!

He's great.

very professional, responsible. Highly recommended!

Jay is one of a kind! Knowledgeable, patient, can walk you through anything even remotely. I highly recommend him! And he is very reasonably priced!! Don t chance using anyone else! He s incredible!

Jay was on time, and worked hard to solve our many problems with internet issues and software and malware with four different computers. He came to us twice and will return a third time next week to solve some additional problems we have had. We live in NYC and West Palm Beach FL,, and were delighted to learn that Jay can work remotely with us in Florida with our computers there as well. He knows his stuff and is also a a very personable guy. We highly recommend him.