Goettl Plumbing - Tucson

Technician was very professional and knowledgeable. Explained everything to me in detail and made recommendations on how to maintain my water pipes in good condition. Also explained all services offered by Will's All Pro.

If you like to be gouged because you do not know plumbing, this is your place. While I was out of town working, my neighbor noticed water seeping from our water main. He notified my wife and both agreed that it was the PRV (Pressure Regulating Valve) which was the same issue my neighbor had a few months prior. I had planned on personally changing it myself as a preventative measure but never found the time with how busy work has been. Being that my wife was unable to immediately get a hold of me, she decided to go with our neighbors recommendation. She does not have time to wait with a baby and guests at home. She called All Pro Texas on a Tuesday evening at about 6pm. I soon found out about the situation and immediately reached out to All Pro Texas to get a better understanding of what was to be charged as I already knew how they pulled the wool over my neighbors eyes. They said they would have the technician call me after he diagnosed the issue. Instead, I only received information about one option; $697 +$89 for the after-hours visit via my wifes speaker phone. This is not what I instructed the technician to do. Being that I was driving I text my wife to work on reducing the price of the installation however, I wanted them to install the better valve (Bronze vs cast or PVC). They then did the work. After completion of the work (which took all of 1hr and 15min per my cameras) my wife was too embarrassed to even let me know what the final total was and refused to tell me. The next morning comes and I decide to call APT to discuss their price gouging. I get transferred to the manager (Jesse). I ask Jesse for a line item list of products sold to us and services performed to explain their pricing. He said that they did not have one but that they could work on something as they do PRVs as a **package** (What does that even mean???). I then asked what the actual total of their visit cost us. For the **package, your wife chose, it was $1135** WHAT?!? So you are telling me you charged $900 labor to change a $150 part that took an hour and 15? Jesse responded, well yes that is the **package** your wife signed on. So I ask: How do you sleep at night? Is it alright to charge that kind of price to people? That is outright ridiculous! He responded with, well your neighbor was there and he paid the same. I said, Yeah and neither he nor my wife know anything at all about plumbing. That does not make it alright to take advantage of people. He then said, well I do not know what I can do for you. I then said, you can start by refunding me part of my payment, at least back to the only option I heard, which is $697+89 fee. Even then that would not be fair but it is moving in the right direction. He refused to do so and I told him to have a wonderful day. Once I arrived home, I found that the PRV covering is sticking out 8 inches above the surrounding covers, decorated with several large rocks and a water bottle. I cannot even say that the work performed was satisfactory. So here I am writing my first review ever. For those of you that do not know plumbing, residential PRVs range $40-200 depending on size and quality. The 3/4 Watts PRV that was installed is $129 at any home appliance store. 1-3 hrs of labor depending. APT is Home Advisor accredited and even they claim PRV replacement should cost between $250-350. Do not let yourself become a statistic, make yourself knowledgeable.

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Replaced old electric water heater just as promised. Best value without sacrificing product quality. Initial quote was reasonable/competitive, but company stepped up and provided an installation upgrade package to make them the best value.

Jaime was professional and efficient. He even worked with me on price!

Very professional. Explained things honestly. Did not try to oversell extra things. Did make suggestions but wasn't over aggressive. Over all did a great job. I would use them again.

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Excellent customer service.

Very professional and thorough. Did what they said they would do and worked quickly to get it done.

It was great they considered my situation and knew I was in need a good service. I will use them again.