Prosteam Carpet Care and Restoration

Left carpet torn in 2 spots. Mediocre repair on one spot, seam tear missed on another spot. Missed several small ripples after stretch. Basic steam clean was worthless on traffic areas.

The tech did a great job getting stains out. We had water logged carpet from a broken pipe so I purchased the additional treatment to kill mold & bacteria. The steam cleaning was a good value but the additional sanitizer treatment seemed overpriced.

Crystal who schedule the job was very accommodating and efficient. The technician did a great job and very knowledgeable!

They did not email a quote per my request. They arrived much later than promised because they double booked. The man stated he could not stretch the carpet or it would tear yet he accepted the same amount of pay.

The quality of work for the high cost of the job was not worth it. The carpet still smelled, was still dirty (debris clearly on top of the carpet that was put there by the company) and no response from the company when I logged a complaint. If it wasn't for three other companies being backlogged and not able to come clean my carpets, I would not have hired them. Based on the quality of work, I will not hire them again.

The upsell was incredible. I had a very small area that needed to be attached to the strips and he told me the whole rug would need to be stretched. He also told me that the price the office quoted was wrong ,but he did agree to that price. He did his best to stretch his time into an hour.

Tyler who was the technician who did the cleaning called the day before, verified the time he would be here. The next day he called he gave the specific time, showed up 5 minutes early. Extremely polite, looked over the job, explained the service, discussed the exact cost and began his work. He did a great job, very personable.

Hired to stretch carpet in bedroom. Done professionally. No issues

The carpets looked great. Pleasant to work with.