Precision Door Service of Jackson

Was out less than 48 hours after I bought the package (just make sure to call to schedule it - not wait for them to call you!) and had the spring replaced in less than an hour. The only thing I didn't like was how his "advice/recommendations" from the "inspection" quickly turned into a "hard sell" pitch.  We didn't buy anything additional, but we would have had a much higher expenditure had we gone with his recommendations. We've had our garage door since the house was built 15 years ago and the single spring and rollers have lasted this long. I figure if I get 15 years from an even better quality spring (so they claim) it will be worth it! No reason to upgrade to the double springs pre-maturely. As for the rollers, why upgrade when they haven't been an issue thus far? Overall, good service, very timely, just know what you need done and if you are willing to have add-on services prior to them coming out.

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This was a good deal (garage door inspection and repair) and the technician performed the work in a timely and professional manner. He replaced the rollers on the door and got me working again.

excellent as always, I've used them a few times before the only snafu was between me getting the deal on angle's list and scheduling it.  when I called to double check with precision, they had not received the appointment time from angle's list.  Not an issue, they came just an hour after my original appointment.

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The technician was very professional and performed a great job!

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Right from the get go I felt like I was dealing with a salesman not a repairman.  He immediately wanted to sale me packages to replace all these parts without looking to see if there was an issue, or what the issue was.  I was charged $125 for two new cables that cost $20 at the hardware store, $128 to retention the spring and a $65 service fee.  I asked him about a board that cracked when the door came off its rail and he said that it should be alright.  Since it was visibly loose I talked to him about me fixing it by replacing the board.  He said my plan sounded good.  He emailed me the invoice from his tablet were I was to sign stating that they were not responsible for any further issues because I did not have the recommended repairs made,  Another words I did not buy the $599 package that he suggested first without looking at the parts.  The invoice included an inspection that listed many parts that were falling.  Mostly parts from the $599 package, were the ones that were listed.  I guess because he tried to sale me something before taking a look at the issue counted as talking to me about it.  Also the $599 price included replacing my one spring with 2 because the door should have 2, unlike what came with the door from the manufacturer. The next day I added brasses to the railing at the ceiling as I described to the tech the day before.  The door came off the hinges again and this time bent the door a little bit. They came out the next day and rehung the door, for free but said they would have to charge me the next time because I did not fix everything they they said was needed.  Thing is they did not say the repairs were a must before they did any work.  He also pointed out the the braces to restrictive and bent the door, even though I did exactly what I said I was going to do.  He also pointed out that I had not fixed the board that the day before he said should not have been an issue.  Also because of the slight bend he said I would need a hole new garage door and was going to send me an estimate. The morning before they came back out, I called another company and talked about the issues.  He said the drums may need replacing and longer lag bolts should fix the loose rail.  He would charge $125.  I asked about the 2 springs brought up by the other company and he knew what company I was talking about, without me telling him.  He said they  were always trying to get people to do that.   He came out the next day and did what he said.  I also pointed out the top hinges that were hanging because they should have had 2 bolts on each side instead of just one as the other company told me instead of fixing.  He went out to his truck grabbed the screws and fixed them. I would have been ok with the higher price if they fixed the door, instead I got a salesman that was trained to pray on customers in weaker moments because a garage door is something you may not have time to shop around for.  What if the door had become badly damaged the the 2nd time.  I could have been out thousands because of the way they do business. I noticed it seemed I am the only person who gave them a negative review, so don't take my word for it.  Ask for a price, they have a list for each procedure, so they should be able to give you a price on what you think is wrong.  Then try some of the other companies and see what they say.  FYI there may be a few other companies out there that are doing the same thing, concentrating on sales not solutions.

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