Precision Door Service of Jackson

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Precision did a great job installing two new springs and a new opener to replace the original equipment that lasted 22 years.  The technician, Rick, did a great job installing the new equipment.

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I am very pleased with my new garage door.

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Follow-up to initial review below:  After the tech left on 11/13 he immediately contacted his supervisor, Mr. Jon Russell with regard to our problems. Mr. Russell contacted up via email that evening. It took a few days (delayed on my side) but Mr. Russell and I caught up via phone. He was very apologetic, and determined to make things right.  The short version is they had someone drop the ball on communications with customers coming from Angie's List, which they immediately fixed as soon as they were made aware if it. He is an excellent spokesperson for the company, and you can tell he truly believes in doing what's right to maintain the company's reputation. He offered an excellent discount on the repairs needed to our garage doors to make up for the initial problems. And in no way did he pressure me to accept the deal as 'now or never' but left it open ended, we could accept it at any time in the future. A few weeks later, I contacted Mr. Russell again to accept his offer, and set an appointment. On appointment day, the tech called to check in before arriving. He showed up, did all the work to our garage door, and handled everything professionally. After ALL they did to rectify our original issues, I would not have a problem referring them to others.  Original Service Date: 11/13/15 - An inspection of the mechanics (rollers, spring, etc.) of the garage door; sprayed lubricant on the hinges & rollers; tried to sell us several 'packages' to replace all rollers and the single spring with a double. Initial Review: Not well at all.  After purchasing the $29 Garage door tune-up on 10/30/15, we were contacted (on 11/11/15 11:19 AM) by Soni Frazier -via Angie's List Message system - with several dates that they had appointments available.  I responded later that day at 10:16 PM, requesting an appointment for 11/13 at 4 PM or later, if available. I received no response. On 11/13 at 10:09 AM, I again sent a message-reply asking for a reply from Soni, but received nothing in response.    Around 4:10 PM or so, a technician showed up at our home. He had tried to call the number he was given by his office, but it was a made-up phone number - not ours. We did go ahead and have the technician do the inspection, which only took about 3 minutes. He then tried to hard sell several 'package' options (running approx. $300-$500) for replacing the rollers, and the single spring with a double springs, saying that  the company did not allow them to do single spring replacements. At this time, we opted NOT to have him do any repair work. Between the lack of communication in handling setting an appointment, and the hard sell on repairs (that may or may not actually be needed,) we let him know we would likely get other bids from other companies before proceeding. He finished up by spraying some lubricant on the hinges and rollers. He knew we were quite unhappy how things had been handled, and he said he would make sure to get with his boss.   Surprisingly, after looking a little closer at the Angie's List information on Precision Door Service, I found they actually offer through Angie's List, a deal for a single spring replacement for $200. Another reviewer also mentioned upon buying the single spring offer through Angie's List, he was given the hard sell by the technician to go with a double spring. So apparently this technician is either unaware that the company does allow single spring replacements, or has been told to upsell to double spring replacements by saying they don't do single springs anymore. At this point, I can't say that I would either use or recommend this company, based on the epic fail today. If anything changes in that regard, I will update this review.

The technician arrived early and easily installed the MyQ system. He was extremely professional. The tech tested the system, made some recommended updates to my current garage door, gave me a full overview, helped me to install the app on my cell phone and walked me through while I tested the app/system.

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