Precision Door Service of North Mississippi

Brandon was outstanding! Our garage door was evaluated and repaired quickly and efficiently with an eye for detail.

Very prompt, professional and helpful.

Yesterday afternoon late, my garage door spring snapped.  I called Precision and was quickly scheduled for an appointment today between 4 & 6 PM. They sent me a confirmation email which included the name of our technician, Brandon, and his picture. Brandon called me a little after 2 PM today asking if he could come early to fix our garage door. I said yes and Brandon arrived about 15 minutes later. I told him we had the spring replaced about two years ago and he let me know that with a two car garage door one spring would not last long. This was contrary to what a competitor, Overhead Garage Door Company, had said when they replaced the original two springs with one the last time. He quickly inspected the rest of the door and let me know that he may not be able to save one of the cables that had wound around the rod when the spring broke, but that the rest looked in good shape. He gave me an estimate of about $380 without the Angie's list coupon. I gave him the green light and watched him fly. He was able to unwind the suspect cable and after a good inspection told me it was savable after all. He went on to replace the broken spring with two new ones and after adjusting everything, lifted the door with one hand like it was new. Brandon was professional, personable, and fixed our problem very quickly. He was able to find a coupon which saved me more on the springs and brought it in at $291. Needless to say, I was more than impressed. Brandon even took a liking to our Grate Dane and asked to take his picture to show his wife. You just can't go wrong with a technician who your dog likes. The entire experience was a painless as could be and I would definitely use Precision again.

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When I called to schedule they were able to come out within a week. The service went well.  One technician came for the service and finished the job in less than an hour.

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WOW. The appointment I made earlier in the week did not make it to the installer's schedule for whatever reason. When I called the companies answering service actually contacted the installer who called me right away and reset the appointment for later that day. Rick Scheiderer, the service technician came to my home at 5pm on Saturday and installed the new opener. He did it with a smile and a thank you for our business. The service was professional and thorough. When a company has employees as interested in their customer as Rick was that company is doing something right. I highly recommend Precision Garage Door of Memphis & Shelby County Tennessee. Their professionalism, price and customer care is extraordinary in today's world.

THe service man was exceptional. He called before coming and told us he would be there earlier than scheduled,showed up as promised, had all the supplies he needed and completed the job in a very timely manner. The work was over the weekend, and I undersdtand that emergency/weekend rates are higher, however, I do feel the total charges waere higher than tthey should haev been for the time required.