Corporate Account
This company is a corporate account and is not screened by HomeAdvisor.
Learn about our screening process85% Recommended
67 Years In Business
Company Details
- Bilingual
Hours
- Mon: 5:00 AM - 12:00 PM
- Tue: 5:00 AM - 12:00 PM
- Wed: 5:00 AM - 12:00 PM
- Thu: 5:00 AM - 12:00 PM
- Fri: 5:00 AM - 12:00 PM
- Sat: 5:00 AM - 12:00 PM
- Sun: 5:00 AM - 12:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Carpet Flooring
- Laminate Flooring
- Hardwood Flooring
- Tile & Vinyl Flooring
- Window Treatments
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 21-30 of 380 results
4.5
Gary F.
Marietta, GA
3/31/2023
We started out rough - the flooring guy they sent didn't know what he was doing by the end of the 2nd day, the floor was a total mess. I sent the Installation Manager an email who as soon as he saw the message the called of the first installer and sent in a Super Star the next day. As soon as the new installer looked of the 2 days worth of flooring he called the Manager and report it all had to be torn up and replaced. And that's exactly what they did - COMPLETELY! Also, the flooring that was being put down looked nice in the sample but on the floor it was too dark. I called the Manager and asked since it all had to be taken up could we select a different color - NO PROBLEM! Done and it all looks great. My only question is how did a non qualified tech get sent to do the job in the first place???
5.0
Jay T.
Lawrenceville, GA
2/13/2023
They sent sales rep out quickly and gave a good price on the job then had an install out to complete the job the next day.
1.5
Iyanta D.
Snellville, GA
1/27/2023
The lady in the office was very unprofessional and rude. She disregarded my concerns about the incomplete job. They showed up without enough carpet to complete the job.
4.5
Dexter T.
Atlanta, GA
1/26/2023
Very pleasant and the guys was good
5.0
Olivia L.
Kennesaw, GA
1/10/2023
Had a great experience
5.0
Ivan R.
Decatur, GA
12/23/2022
Professional & prompt.
5.0
William E.
Woodstock, GA
12/14/2022
Good prices and a good selection of products.
5.0
Dalina P.
Lithonia, GA
9/26/2022
I was in the process of renovating my rental property and needed to change out all the carpets in the entire house due to renter's wear and tear. I knew it would cost alot but was not looking to put out all that money upfront. My sales person Dave Dyer was very professional and was very informative. He was also very determined to help me get the right price for the job. I was approved for the financing option which was very easy and quick. We set up a date to install the carpets and when the crew came to install; they called 30 minutes out to give me the heads up and the installation took about 5 to 6 hrs. They took out all the old carpets in each room, including closets and all living spaces....whew this was a big job and I was very satisfied with the final outcome. I was a bit apprehensive going with a big company due to hidden costs but everything was flat out written out in black and white as well as zero interest financing. Thank you Empire team and Dave Dyer!
3.0
Dorothy H.
Covington, GA
9/8/2022
They messed up and would not fix it.
1.0
Sonnie H.
Duluth, GA
8/9/2022
I had such a bad experience with this company, my patience ran out. The measurer came by (nice guy) and the installer came (nice guy). The installer said it was not indicated that it was a runner for the stairs, so the carpet was not cut right. Left. I called customer svc, and they said they will correct it (nice guy again), and I got a text saying the installer was coming. Never showed up. I call customer service again. Again. Again and again. No response. Finally speak to a lady (a nice lady) who confirmed my hunch that since it was priced wrong, it was just not being done. So then why not just tell me so I can get on with my life and go through Home Depot which they originally told me their process and work were superior? I call today to confirm that it was canceled and refund processed so I can order through Home Depot. Guess what? The refund was not processed. Everyone who works there is very nice and I tried to give everyone the benefit of the doubt because we all can have bad days. But how does nothing get done correctly on every level?
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