Blue Flame Heating and Air Conditioning

There have been a couple of problems with our heat pump. We have had other techs out, but Kevin is the best. He stuck with the repair over multiple visits to make sure he got to the bottom of the issue and advocated for us the whole time. My 90 year old mother in law lives in the house and with the heat coming up, we needed to make sure she was safe.

Ben did a very Professional job. He Answered all my questions and did a thorough job maintaining my AC unit. I would definitely hire him again.

What started as a routine maintenance visit turned serious fast. Carl serviced our furnace and found carbon monoxide levels over 300 ppm in the venting - something we had no idea about. He also caught that the motor was too weak to properly push exhaust out, meaning CO was lingering instead of venting safely. If that leaked into the home, it could’ve been dangerous. He flagged it immediately and told us to get a CO detector right away - honestly may have saved us. Carl walked us through repair vs. replacement with no pressure and had Chris out the same day, during a snowstorm no less. Once we chose a system, Vladi came quickly, and Carl even returned to help with the install. Seamless experience, great communication, and real care. Huge thanks to Carl, Chris, and Vladi - Blue Flame is a team you can trust.

The heat pump was installed in March 2024. Very good service. I subscribe to the maintenance contract. Every few months a technician is scheduled to check all functions of the pump, air cleaner, filters and thermostat communication. One was here today. Helped me further understand the thermostat Alert symbols, checked & replaced the worn out air filter housing as part of the free maintenance. Very respectful and knowledgeable.

The installation has been followed up with a recent maintenance technician visit. Very helpful, knowledgeable and professional. I am better off for Blue Flame's technical support.

Great service, fast and easy!

Our technician Patrick was excellent. Call center that the company uses could use some work (a buttload of work) but Patrick made up for it.

Customer service was fantastic

Great service. We had them install a new hybrid heat pump into our existing forced air system. They went above and beyond in addressing noise issues that arose post installation. They followed up and fixed the issue immediately. Would absolutely recommend

Polite, Efficient, Prompt, Knowledgeable, Making sure all is well as they troubleshoot any problems that may surface, pleasant as they work together and with me the customer