Blue Flame Heating and Air Conditioning

Our technician Patrick was excellent. Call center that the company uses could use some work (a buttload of work) but Patrick made up for it.

Customer service was fantastic

Great service. We had them install a new hybrid heat pump into our existing forced air system. They went above and beyond in addressing noise issues that arose post installation. They followed up and fixed the issue immediately. Would absolutely recommend

Polite, Efficient, Prompt, Knowledgeable, Making sure all is well as they troubleshoot any problems that may surface, pleasant as they work together and with me the customer

Very polite and helpful

This company use to be really good, since they hired out of the country phone dispatchers their service has gone strait downhill. I have hired them three times, two of the three times they never showed up. When I called to find out what happened they said someone would contact me soon as possible. They never called me. The last service I had set it up for right at 8:00 am, said I would be first on schedule, the service tech showed up at 10:00! 2 hours late and said that was his starting time! I will never use this company again and have told all my friends!!!

This company use to be really good, since they hired out of the country phone dispatchers their service has gone strait downhill. I have hired them three times, two of the three times they never showed up. When I called to find out what happened they said someone would contact me soon as possible. They never called me. The last service I had set it up for right at 8:00 am, said I would be first on schedule, the service tech showed up at 10:00! 2 hours late and said that was his starting time! I will never use this company again and have told all my friends!!!

Weâ  ve had a dispute with Blue Flame Heating and Air Conditioning (out of Montlake Terrace but now owned by American Residential Services [Rescue Rooter, et al]. They installed our furnace 8 years ago, but Blue Flame seems to have been sold about a year ago. At installation of the furnace, we signed a maintenance plan that took $16.48 out of our credit card monthly, but would pay for services during the year. It worked fine . . . until the company sold. We called for service, got a service date, but no one ever came, and no one called to apologize or reschedule even after we called them. Blue Flame took $346.08 until we stopped them with a complaint. Our credit card rebated $65.92. Our complaint to the Attorney General and the Better Business Bureau got us a rebate of $115.36 from Blue Flame, but they kept $164.80 as a gift. Stay clear of Blue Flame. They will scam and cheat you. Read Yelp, Angi, and Glassdoor to see others whoâ  ve had similar problems.

Months after install, unit failed. Came once, looked at it, said they needed parts and disappeared completely. Effectively filtering through their answering service. Zero follow-up..

Responsive, thorough, and tidy.