Blue Flame Heating and Air Conditioning

This was routine service on a gas furnace, forced air. On-time, polite, efficient, knowledgable. Gave advice about need for replacement in a few years.

Blue Flame employees are true professionals who have set the bar high. Compared to two other equivalent HVAC companies, Blue Flame is better in every way! Blue Flame was one of three companies from which I received a quote for the installation of a heat pump and furnace. I made the request for bids via each company’s website all within one weekend. Two of the companies replied within a couple days, to nearly a week later. Blue Flame was the first to call, almost immediately during their next business day. They were able to get somebody over to my house as soon as I was available. This contrasted greatly with the other companies where appointments were not available for many days or weeks. Before the day of the quote, the Blue Flame office called and informed me that their representative would be there within 30 minutes of the window that was originally set up. Then, the representative himself called to let me know he was on his way. It was like a notification sandwich! This became the routine every time they visited. The Blue Flame representative was extremely knowledgeable and walked me through every nuance of what I was asking for. He conducted his introduction and then went immediately around the house, into the attic (where the furnace is located), into the garage to inspect the power panel, and all through the house to identify the heating registers. He was extremely clean. Before entering the house, he put on protective covers over his shoes. He took them off when he entered the garage and put them right back on before coming back in. I mention this because the other companies which provided quotes did not do this. Also, after he left the attic, some of the blown installation fell down onto the carpet. I told him not to worry about it; I would vacuum it up. He insisted on vacuuming the little mess and went and grabbed his own vacuum! Once again, this compares to the other companies who made a mess and did not clean it. In fact, one company asked to borrow my ladder to access the attic! He spent a lot of time discussing how Blue Flame does an install. The attention to detail that he was claiming was exactly the level that he was demonstrating by his awareness of cleanliness while accessing different areas within my house. He spent nearly two hours in my house explaining every aspect that I asked…and I asked a million questions. He provided an on-the-spot quote for the budget that I was trying to stay within. Then, at around 8:30 that same evening, he followed up with a formal quote via email. I couldn’t believe he was still working … that guy deserves a raise! While waiting for the other company bids, I asked follow up questions via email. The Blue Flame representative would reply or call nearly immediately, as if my question was more important than anything else he was doing. Needless to say, Blue flame won the bid, hands down – and not just due to t

The service was prompt; the assessment of the problem was extensive and the estimate was honored despite the added time required to complete the job. The technicians were courteous and provided full explanations of the work required. I would use them again and highly recommend this company to others.

They were very responsive to my need for a fast turnaround time to install a new furnace for my home, which was being sold and needed the work done prior to close.

Blue Flame replied promptly to my inquiry, scheduled an emergency service visit quickly, showed up on schedule, completed the job, and honored their quote. Thanks for the great service!

This company has been very reliable. I bought my furnace from them and they did the installation as well as regular maintenance since. In all aspects they have been a great company to work with. All the people that I have dealt with have been very knowledgeable and friendly. Also they show up when scheduled!

Provided requested service efficiently.

They gave me reasonable price, and were able to come out quickly. The service tech, David, was friendly, knowledgeable and professional. I very much enjoyed my experience with Blue Flame and happily hire them again.

I don't know what to add to other glowing reviews. Honest, timely, professional, reliable, economical.

They were very professional and the people were honest. They came out in a very timely manner.