Blue Flame Heating and Air Conditioning

Excellent Customer Service. They know their stuff and offer excellent solutions. Technicians were very knowledgeable and helpful in educating me on our system. Top Notch service.

A few problems with the thermostat set up at install which required a tech (Fernando) to come out and adjust. He was professional and thorough and made sure the system was running correctly before leaving. The system is running well now, but it has only been one day so I cannot do a long term evaluation. I also feel the price was on the high side and too many extra charges for things that should be included. However,the company did work with us and gave us a discount on the unit top protector and included the thermal insulation blanket at no charge since we were under the impression it was included in the unit cost to start with. I think they did care about us being satisfied customers.

Brandon was professional, thorough and went through every detail of the process, issues and options to repair and replace. Great customer experience!

Tech was very informative as he knew & understood HVAC thoroughly. Very helpful, very professional!

Quick, polite and professional. Would hire again if needed.

I am pleased with the work they've done, they did a very good job.

They were prompt and professional. My only complaint is pricing. I did end up going with them, but they were a bit pricier than other quotes.

Pros - The installers of this company were super nice and courteous. They knew what they were doing and took the time to explain what was going on. Cons - The sales guy who gave us the quote missed some key details like the height of the house. On the day of the installation, the installers said that they would need boom lift and since they had not rented one this would delay the installation. After that I got no update from this company as to when they could complete the installation. Every time I called our coordinator he gave a standard response that he has no information and would let me know as soon as they ere able to find a boom lift. Finally after 3 days when I called the office and asked for their supervisor, I got a call back in 5 mins and they scheduled the installation date for next week. The AC got installed on Tuesday and after installation they left the Boom lift outside my house in front of the mailbox to be picked up by the company next morning. Today its Friday and the Boom list was still outside my house blocking the mailbox. I have called the company twice and still don't know when exactly it will get picked. This has been a pretty frustrating experience. The only good part is that the AC is now working!

Everyone I worked with was very nice. They all went out of their way to make sure I was satisfied with their work. I would recommend Blue Flame to my friends.

Good work, quick and reasonably priced.