Blue Flame Heating and Air Conditioning

Months after install, unit failed. Came once, looked at it, said they needed parts and disappeared completely. Effectively filtering through their answering service. Zero follow-up..

Responsive, thorough, and tidy.

I had a great experience working with this company for the replacement of my gas furnace with a heat pump solution. From the General Manager, Daryl, to Zane, the Senior Comfort Consultant, Rick in the office, Brad the Installation Manager, and the entire crew that came out, everyone did a fantastic job. I'm very pleased with the results and can't wait to enjoy comfortable temperatures in my home throughout the year.

I am on their Maintenance program so service category didnâ t apply to me . They come just to clean and check my units. I have been with them over ten years and never had an issue.Always friendly and knowledgeable.

I would recommend but with a reservation. Two areas that kind of I felt they could have explained a little better: 1. Price differences of 80% and 90% efficiency units. 2. Punctuality - I was scheduled to have work performed after lunch. Crew did not arrived until about 7PM because they have just completed their 1st project and completed the job at my place a little past midnight. What's concerning is that the crew has worked 17.5hrs the whole day assuming they have started at 7AM and work all the way to 1230AM. The likelihood of making errors were already high but they completed the job.

The service technician was great but I was extremely unhappy with the scheduling. They rescheduled my appointment 3 times before someone finally came out.

The technicians were polite, professional, and efficient. But communication with their call center was bad, After an initial service visit the technician recommended replacing a badly-worn part that he determined was available about 15 miles away. He said I would be called to set up an appointment for the following week. They didnâ  t.I called them every few days for two and a half weeks and was repeatedly told someone would call me back and they never did. Nevertheless, ultimately the job was well done and the furnace is working great.

Their representative, Miranda, came to the house and went through the possibilities very thoroughly. We made our decision and the work was done in one day.

Long with Blue Flame was excellent in explaining the system to me. He took his time to do the job right.

Was 4 hours late, only took 15 minutes to complete job I have had other pros and the job took longer. Did not carry filters to change out. Was more interested in electronic filters than completing my work.