West Shore Home Raleigh-Durham

Great service ,by joey

Excellent service

Joey is friendly and very helpful and I would recommend to anyone.

Joey is fantastic. Very knowledgeable and friendly!

Great repair and education,, thank you Greg,,

Greg was kind

They were very professional, polite, and extremely knowledgeable. I would highly recommend them to anyone. Thanks Austin, Imani, Ben, Alleph, Tyrone, Chris and Luke. You guys were phenomenal

Joey is fantastic. Very knowledgeable and friendly!

I changed from a tub surround to a walk-in shower due to mobility issues. Sam, the estimator was very nice. I donâ t think I asked enough questions at the time of the quote or fully understood the dimensions provided. The step going into the shower was higher than I was anticipating. With my mobility issues, itâ s a little more difficult for me to step into a 6 - 7 inch lip instead of the 4-5 inches I was thinking. Might not sound like much, but when itâ s difficult to lift your leg 3 inches off the floor having to increase to 6-7 becomes a big deal. Due to a temporary wall for my old surround, I signed a change order ( per their engineer) to build a 6 inch wall taking space from my linen closet. When Simon came to perform the install, he did not build a 6 inch wall. Instead, since they were able to attach their studs to the ceiling and floor joists they did not need to build the extra wall. The change order did not mention this possibility. And, now my linen closet needs to be redone as the space increased by about 4 inches. So, thatâ s additional work Iâ ll have to pay someone else to complete and I have no space to put my towels until then. They also needed to remove an existing towel bar on the right side as their trim needed the space. The cost to replace will also have to be included with work on the closet. I did not understand that I would loose about 6 inches of shower space; I can touch both sides of shower without stretching. I also wanted to use my own shower head and wand, but I received their standard shower head as it was included in the standard install package. While the install was performed well, when l took a shower the next day, the water trickled out. My son-in-law came over that evening and when he removed the shower head, there was so much black debris from the plumbing work that covered the bottom of the shower and the shower head was clogged. He ran the water without a shower head to flush everything out, installed my old shower head and it everything works great. I was told I could ask for a non-slip coating at no cost (with mobility issues thatâ s a no brainer!) and Gregg came out to apply the coating, installed longer screws for the bumpers for both shower doors as the screws installed came out, provided a bottom guide for the inside shower door (not initially installed) as well as replaced the ends of the shower door towel bars with a finger divot (not sure what itâ s really called) to assist with moving the shower door once you step inside. Because of my mobility issues, Iâ m glad to have the walk-in shower but not glad of the extra work and cost to finish the bathroom from items they affected.

Joey is fantastic. Very knowledgeable and friendly!