West Shore Home Raleigh-Durham

I wanted to wait and live with our windows for a while before reviewing our overall experience. Well, the verdict is in, and we love our new windows!! They look beautiful and have given our home a much needed fresh update. I am so happy that our years of window inefficiency that included draft and moisture are a thing of the past! The process of installation was absolutely seamless and the crew worked together so well. We had twenty windows installed in just about six hours! I want to give a shoutout to each crew member and say thanks for making this huge endeavor doable! We appreciate each of youâ ¦.Kemon, Imani, Al, Simon, Tyrone, Luke, Jared, Vince, Remington, Roger, Austin and Alex! Thank you for your professionalism and so glad that you enjoyed the homemade hot chocolate and coffeeð

I had the original windows removed from my 1945 home today. My team was Roger, Tyrone, Gabi and Al. Their work was exceptional. They worked well together as a team and were extremely respectful of my home. Roger did a great job of explaining everything to me at the end of the installation and walking me through how to work the windows. He told me that they do other services such as bathrooms and doors. I asked him if he would look at my master bathroom and give me some feedback and he did. I was very pleased and will use this company in the future.

Spencer S. And Mason J. were the epitome of professionalism - very polite, very efficient and very knowledgeable. What else could you ask for?

Work crew of Roger, Jared, gabby and Tyrone were professional, knew their stuff and were friendly. They ROCK!!! Would have them back for work anytime.

Amazing

The team that did the installation was Keith Roger Tyrone Martin excellent service excellent work clean up very well after they are done customer service is great highly recommend it and Keith is quite cute as well this is well worth the money get them to do the job

Darius and Martin arrived on time, got to work and finished with time to spare. Their work was professional and excellent!

The install team of Kemon, Imani, Austin W. and Ty did a great job with our window replacements.

Kris and Matthew were the guys who removed our existing jacuzzi and replaced with a custom shower. We had a bench seat installed across the back, 4 shelves, they removed window framing and wrapped window to waterproof it and installed glass shower door. They were efficient, showed up on time, polite and friendly, hard workers and cleaned up after the job was done. Great workers!! They also removed our older, smaller shower, capped the water lines and hauled off.

A representative from West shore homes came out and spoke to us for over two hours and detailed what would happen with our shower replacement. When the workers got here there were a great many details that were 100% different from what the spokesperson told us originally and it took over an hour and a half for another upper-level representative to assure me that everything was going to be fine. The installation took slightly longer than I thought it was going to but the job was professionally done and looked fantastic. The representatives involved with the installation were courteous considerate and clean. We were then told to wait 48 hours to use our shower but when we first used it we had one of the worst showers we have ever had. A valve was not installed correctly till we either had to scream hot water or frigid cold water and nothing in between. I called just after opening to get in touch with somebody and it took almost 2 hours to finally get somebody to give me an ETA on a fix. The answer I received was they are short-staffed and we are sorry. Not the response I was looking for after spending the money I did and the disappointment that we had. The installers did a fantastic job but I would not look for amazing results from either the sales rep or customer service after the fact. I would think very long and use their services for recommending them again.